Senior Rsa Coordinator

4 weeks ago

กรงเทพมหานคร, Thailand Allianz Partners Full time

**Job Responsibilities Summary**:
The Senior Assistance Coordinator (SAC) plays a pivotal role in the Assistance department. Reporting to the Senior Supervisor and managed by the RSA Call Center Manager, this position requires strong decision-making and communication skills to effectively manage client relationships. As the first point of contact for the company in interactions with partners and clients, the SAC significantly influences the company's reputation through their performance.

**Key Job Responsibilities**:
The SAC is responsible for a diverse range of tasks within the RSA Call Center, including:

- Ensuring smooth operation of the RSA Call Center.
- Managing shifts and supervising the team.
- Effectively handling inbound and outbound calls.
- Providing timely oversight of roadside emergency assistance and accident claims management.
- Monitoring ACs' interactions with customers to ensure professional and courteous coordination.
- Overseeing all call volumes, individual AC call handling, and team relationship-building.
- Submitting daily reports to clients and ensuring accurate and timely work report preparation.
- Closely monitoring ACs on key aspects such as:

- Proper call greetings.
- Correct use of work programs.
- Accuracy of information provided to customers.
- Tracking ACs' work processes, efficiency, and call/case volumes.
- Resolving scheduling issues.
- Managing complaints.
- Ensuring ACs meet their performance targets.
- Supporting other duties and special tasks as needed.
- Undertaking special assignments as directed by the manager.

**Qualifications**:

- Ability to work shifts, including day and night shifts as well as public holidays.
- Proficient computer skills, with strong competency in Word and Excel.
- Pleasant demeanor and clear speaking voice.
- Excellent communication and interpersonal skills.
- Ability to think quickly and handle situations under pressure.
- Strong leadership qualities and decision-making abilities.
- Proficiency in both written and spoken English is highly desirable.
- At least 3 years of experience in Call Center operations or related fields is preferred.
- Prior experience in a Senior or Supervisor position is an advantage

**Key benefits/What we offer**:
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

52994 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

**Join us. Let's care for tomorrow.**

**Job Level**:

- Professional

**Location**:

- BKK, Bangkok, TH, 10400**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Partners

**Employing Entity**:

- AWP SERVICES THAILAND Co., Ltd

**Job Type**:

- Full-Time

**Remote Job**:

- 100% on-site

**Employment Type**:

- Permanent

**ID**:

- 52994

**Position Cluster**:

- Non-Executive

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