Assistant Guest Experience Manager
6 hours ago
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Assistant Guest Experience Manager - Arabic Speaking is responsible to assist the operation team in managing the guest experience department to ensure maximum guest satisfaction, through pre-arrival, stay and departure experience.
- Ensures a warm welcome and effective information services for hotel guests
- Ensures that guests' stay at the hotel runs smoothly
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints
- Informs guests about the formalities, any special conditions relating to their stay and the services available
- Organizes arrivals and departures with Rooms Division team
- Coordinates room allocation with the Housekeeper (M/F), handling any switches as necessary
- Communicates with the other departments
- Ensures that guest documentation and information is available and up-to-date
This role reports to Guest Experience Manager.
**Qualifications**:
- Degree or Diploma in Hospitality or Tourism management.
- Proficiency in English and Arabic languages is a must.
- Significant experience in a customer-service position
- Good problem solving, organizational and interpersonal skills.
-
Manager, Guest Experience
4 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24161547 **Job Category** Rooms & Guest Services Operations **Location** The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...
-
Manager, Guest Experience
2 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Additional Information**Chinese, Korean or Japanese speaking preferred **Job Number**24161547 **Job Category**Rooms & Guest Services Operations **Location**The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand, 10330 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB...
-
Guest Experience Manager
4 weeks ago
กรุงเทพมหานคร, Thailand Maximilian Hotel Praga Full time**Guest Experience Manager at Hotel Josef and Maximilian Hotel in Prague** Often the first hello and the last farewell, our guest experience team are the gatekeepers of Hotel Maximilian experience. Your passion and commitment to going above-and-beyond ensures a stay that is unforgettable. **Summary** Become part of a caring team of professionals striving...
-
Manager, Guest Experience
3 weeks ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Additional Information** **Job Number**24215121 **Job Category**Rooms & Guest Services Operations **Location**The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand, 10330 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty...
-
Guest Experience Manager
7 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 23195445 **Job Category** Rooms & Guest Services Operations **Location** The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...
-
Travel Planner
2 days ago
กรุงเทพมหานคร, Thailand Experience Asia Full time**‘EXPERIENCE ASIA’**a leading Thailand DMC, handling clients from North America, UK and Europe, are seeking qualified staff to join our team. **Key Responsibilities**: - Provide accurate information about our services, packages, and special promotions. - Handle customer inquiries and resolve any issues promptly and professionally. - Maintain...
-
Guest Experience Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Minor International Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Experience Expert
3 weeks ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Additional Information** **Job Number**24216122 **Job Category**Rooms & Guest Services Operations **Location**The Westin Grande Sukhumvit Bangkok, 259 Sukhumvit Road, Bangkok, East Java, Thailand, 10110 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...
-
Guest Experience Manager
7 months ago
กรุงเทพมหานคร, Thailand Anantara Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Experience Expert
2 weeks ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Additional Information** **Job Number**24217758 **Job Category**Rooms & Guest Services Operations **Location**Courtyard by Marriott Bangkok Suvarnabhumi Airport, 599/9 Lat Krabang Road, Lat Krabang, Bangkok, Bangkok, Thailand, 10520 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving...
-
Guest Experience Expert
7 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24080292 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Bangkok Suvarnabhumi Airport, 599/9 Lat Krabang Road, Lat Krabang, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...
-
Guest Experience Expert
3 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Additional Information** Front Office **Job Number** 24172060 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grande Sukhumvit a Luxury Collection Hotel Bangkok, 250 Sukhumvit Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...
-
Guest Experience Expert
7 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24092432 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grande Sukhumvit a Luxury Collection Hotel Bangkok, 250 Sukhumvit Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...
-
Guest Experience Manager
1 week ago
กรุงเทพมหานคร, Thailand Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Experience Manager
1 week ago
กรุงเทพมหานคร, Thailand Minor International Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Experience Manager
6 hours ago
กรุงเทพมหานคร, Thailand Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Experience Manager
1 week ago
กรุงเทพมหานคร, Thailand MINOR Hotels Full timeYou are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and...
-
Guest Experience Expert
7 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24081271 **Job Category** Rooms & Guest Services Operations **Location** Royal Orchid Sheraton Hotel & Towers, 2 Charoen Krung Road Soi 30 (Captain Bush Lane), Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...
-
Guest Experience Host
3 months ago
กรุงเทพมหานคร, Thailand Park Hyatt Bangkok Full timeSummary - Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications - Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures - Connects local and international calls quickly, courteously and accurately -...
-
Assistant Restaurant Manager
7 months ago
กรุงเทพมหานคร, Thailand Aman Full timeOverview: To assist the Restaurant Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient, and flexible service always. **Responsibilities**: - Satisfying guest needs and exceeding their expectations by projecting a positive hotel image through proper grooming,...