Guest Experience Host

1 month ago

กรงเทพมหานคร, Thailand Park Hyatt Bangkok Full time

Summary
- Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications
- Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures
- Connects local and international calls quickly, courteously and accurately
- Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls
- Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion
- Contributes and maintains business like working environment ensuring mínimal background noise and conversation which could be transmitted through sensitive headsets
- Provides quality service to guests, staff, and incoming calls and to provide a wide range of information
- Accepts and relays messages for guests and hotel management personnel
- Projects the image of courteous, friendly service at all times
- Answer and connect all incoming calls from both in and out of house
- Provide general information to guests when necessary
- Take accurate messages, morning call requests, reservations and orders for/from guests
- Report to supervisor and Guest Experience Manager any guest complaints while on duty.
- Read the log book, and communicate with colleagues and supervisor
- Transfer outside calls to either guests, or hotel services/facilities.
- Always answer all calls within three rings.
- Record all manual charges for all local/long distance calls correctly.
- Assists in regular maintenance of guest history record.
- Ensure that Telephone Department areas and equipment are always clean and well maintained.

**Qualifications**:
Specification:

- Responsible self-starter, capable of handling multi-faceted tasks and of working under pressure.
- Excellent communication skills, a proactive problem solver. Attention to detail.
- Personable and pleasant to deal with. Discreet, reliable and diplomatic. Honest and approachable.
- Positive “can do” attitude and flexible approach - manages with humility. Motivated, passionate and seeks opportunities to be multi-skilled and trained.
- Good health physically fit. Good personal grooming & personal presentation.
- Able to adapt to changing environment

Skills Required:

- Excellent telephone and computer skills
- Fluent in Korean and English - written and spoken; multi-lingual desirable

Work Experience:

- Holds diploma/degree in Hospitality and Tourism Management desirable.
- One of two years working experience in the other related field.

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