Multi-property IT Manager
2 weeks ago
**Additional Information**
**Job Number**25029545
**Job Category**Information Technology
**Location**Thailand Area Office, 19th Floor, Bangkok, Bangkok, Thailand, 10500
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
**OVERVIEW**
In this leadership position, the Associate holds Accountability for the properties in scope.
- Key focuses in this role are:
- Lead and operate the iT disciplines for the properties assigned and managed offices in scope.
- Manage a team of iT resources.
- Provide support to Cluster iT Director for Owner relations and negotiations on iT matters.
- Once handed over from the Cluster iT Director, accountable for new opening/acquisition construction oversight.
- Accountable for new opening/acquisition countdown and live operation.
- Management Property Internet Support
- Support Cluster iT Director on vendor management
- Responsible for day to day Hotel and Company Office iT operations as assigned.
- Act as Cluster iT Director in his/her absence.
**STAKEHOLDERS**
- Area Director iT Operations
- Regional Director iT Operations
- Continent iT Team
- Property Management primarily the GM and DOF and other Executive Committee team members
- Infrastructure vendors
- Local hardware, software and service vendors
- Business leader of the company managed offices
**MEASUREMENT OF SUCCESS**
- **General**
- Meet or exceed SP rating for assigned balanced scorecard and annual goals.
- Meet Network security compliance.
- Support operations directions and tie effectively to the iT long range plan.
- Pass technology related Internal and PCI audits.
- Meet iT PCI related audit compliance.
Meet iT Technology Internal Audit compliance.
- Manage iT costs and reduce where feasible.
- Remediate appropriate findings from owner audits.
- Ensure process and procedures for PI management including guest engagement, installation support, regular maintenance and test are properly rolled out and generate the PI related reports.
- **Product**
- Work with Cluster iT Director on certifying new products as required.
- Facilitate technology pilots are managed effectively.
- **People**
- Foster positive relationships with all stakeholders.
- Ensure Vendor relationships are highly collaborative and contracts/service levels are appropriate.
- Accomplish Associate related initiatives.
- Meet Engagement Score targets.
- Be seen as an effective individual contributor and team player.
- Be seen to demonstrate leadership competence through effective and considerable delegation.
- As appropriate, grow existing iT Clusters. Make recommendations to Cluster iT Director regarding the long term Organization structure.
- Ensure vacation planning is effective for all direct reports.
- Ensure the accomplishment of iT Induction for new Property Leadership team members, business council and cluster operation leaders.
- Mentor 2 high potential Associates on an ongoing basis.
- Readily critique own behavior to acknowledge mistakes and improve future leadership performance.
- Act independently to improve and increase skills and knowledge.
- **Process**
- Activate iT escalation on a timely and effective basis, follow up and close out.
- Facilitate iT CAPEX preparation for properties according to the schedule.
- Take a lead role in any major finding remediation efforts.
- Meet Marriott’s Security Standards and PCI requirements in the properties.
**SPECIFIC SKILLS & EXPERIENCE REQUIRED**
Ability to travel locally within cluster properties on a frequent basis and internationally on occasion.
Excellent oral/written communication and presentation skills, with emphasis on business oriented material.
- **Solid knowledge of**:
- Server and Active Directory Architecture and Security implementation.
- Windows Server Operating System and Active Directory.
- Desktop Operating Systems and Desktop Management (GPO).
- Approved mobile devices.
- Current field technology architecture and future strategy.
- A&C principles and related iT design standards.
- Hotel and Regional/Area operations.
- iT organization and resources available.
- LAN Networks.
- iT Vendor contracts including Property Internet.
- Operational and technical experience with Hospitality Management Systems both back of the house and guest facing.
- The different brands/management groups our Company manages and the different relationship of a Franchise Hotel. Understanding of all of the Company’s technical standards and MIPs.- **Basic knowledge of**:
- Accounting rules and financial reporting.
- Windows Scripting.
- Excel, Database and web reporting tools.
- **Experience**
- Minimum 2 years project management experience.
- Minimum 3 years in an Associate Supervisory role.
- Minimum 2 years experience of working with people of diversified cultures and values in the Asia Pacific Continent.
- Proven negotiation skills.
- **Other**
- 24X7 availability.
Capable of managing multiple assignments simultaneously.
Team player attributes and encourages teamwork.
Demonstrat
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