Client Support

5 days ago


กรงเทพมหานคร, Thailand Wisesight Full time

**JOB DESCRIPTION**:
- มีความสามารถในการใช้ระบบของบริษัทเพื่อรองรับ ในการแก้ไขปัญหาให้ลูกค้า
- Log รายละเอียดเคสที่ลูกค้าแจ้งเรื่องเข้ามาได้อย่างถูกต้อง
- ตรวจสอบและประสานงานกับทีมที่เกี่ยวข้องเพื่อแก้ไขปัญหาของลูกค้า
- สื่อสารกับทีมอื่น ๆ (Technical Team, Business Team) เพื่อหา Solution ให้กับลูกค้า
- อธิบายปัญหาที่เกิดขึ้น และแนะนำแนวทางการแก้ไขปัญหาด้านเทคนิคเกี่ยวกับผลิตภัณฑ์และบริการให้กับลูกค้า
- สนับสนุน Account Management เกี่ยวกับคำถามทางเทคนิคต่างๆ

**QUALIFICATIONS**:

- อายุไม่เกิน 30 ปี
- มีทักษะในการสื่อสาร, มีมนุษย์สัมพันธ์ดี และมีใจรักงานบริการ
- สามารถทำงานภายใต้แรงกดดันได้ และชอบทำงานเป็นทีม
- สามารถปฏิบัติงานนอกสถานที่ได้
- วุฒิการศึกษาปริญญาตรี
- มีประสบการณ์ทำงานเกี่ยวกับงาน Support อย่างน้อย 1 ปี
- หากมีประสบการณ์ทำงานเกี่ยวกับงาน Support กับบริษัทเกี่ยวกับ Software จะพิจารณาเป็นพิเศษ
- หากสามารถ เขียน/สื่อสารภาษาอังกฤษได้ จะพิจารณาเป็นพิเศษ



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