Manager, Smb Consulting Customer Success
3 months ago
This position will be responsible for maintaining/enhancing Small and Medium Business customer relationships with an aim to improve client satisfaction, via increasing client ROI & driving the adoption of new capabilities. This role will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions.
**Client Engagement Model**
- Leads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectives
- Leads QBO and Client review process, focusing on service quality and ROI elements to refine the JBP and alignment with clients on a regular basis.
- Responsible for regularly updating client health internal tracker, ability to anticipate issues before they occur, bringing all CS functions and key partners together to act on/resolve issues.
- Accountable for Net Promoter Score (Client satisfaction survey) process & result, ensuring service quality meets client expectation, timely addressing client escalations.
**Client Servicing and Value Creation**
- Responsible for collecting Voice of Client on their experience & servicing quality, sending to country/cub-region Managing Director to feed into product or strategy team
- Accountable for managing client relationship, consulting Analytic Insight and Customer Service team throughout process on analytics, client experience, or service model
- Leads client relationship management throughout issue escalation in collaboration with internal stakeholders to ensure quality response to client
- Responsible for conducting the deliverables i.e., presentation, solution training, basic Q&A, ad-hoc analysis, etc. from customers
**Discovering and Proposing**
- Work with Commercial team to include Service Model elements in contract renewal with clients from the planning stage
- Responsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.
**Qualifications**
You will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendations, based on a deep understanding of client business and expertise across NielsenIQ solutions
- Min. Bachelor Degree any major;
- At least 4 years of experience in related field (client servicing in research agency, marketing consultant, project management-based job)
- A broad understanding of client sales and marketing issues
- Knowledge of research techniques and methodologies would be an advantage.
- Min. 1 year in managerial level is preferable
- Proven strong leadership skills
- Excellent analytical skills
- Excellent communication skills and presentation skills
- An ability to work independently and in a team
- Good interpersonal skills is a must
- Fluent in English both written and verbal is a must Able to travel within Greater Bangkok is a must
**Additional Information**
**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
**About NIQ**
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
**Our commitment to Diversity, Equity, and Inclusion
-
Manager, Smb Consulting Customer Success
3 months ago
กรุงเทพมหานคร, Thailand NielsenIQ Full timeThis position will be responsible for maintaining/enhancing Small and Medium Business customer relationships with an aim to improve client satisfaction, via increasing client ROI & driving the adoption of new capabilities. This role will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business...
-
Manager, Smb Consulting Customer Success
3 months ago
กรุงเทพมหานคร, Thailand NielsenIQ (Thailand) Limited Full timeLeads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectives. Leads QBO and Client review process, focusing on service quality and ROI elements to refine the JBP and alignment with clients on a regular basis. Responsible for...
-
Customer Success Manager
1 month ago
กรุงเทพมหานคร, Thailand HERE Technologies Full timeWhat's the role?: The Customer Success team is a group of self-motivated individuals who work closely with our customer to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. The team’s primary objectives are to Engage, Adopt, Expand, and Retain relationships with...
-
Customer Success Account Manager
6 months ago
กรุงเทพมหานคร, Thailand Microsoft Full timeWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...
-
Smb Content Strategist, Agency
7 months ago
กรุงเทพมหานคร, Thailand TikTok Full timeResponsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...
-
Customer Success Executive
6 months ago
กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full timeJob ID 51059 Business Others Job Detail Efforts toward customer success and subsequent operational support of new and existing Japanese customers based in Thailand, Singapore and SouthEast Asia and other regions. ・Conduct kickoff meeting with key personnel of customer (Clarification of introduction purpose, establishment of promotion structure and...
-
Customer Success Executive
6 months ago
กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full timeJob ID 51852 Business Others Job Detail Efforts toward customer success and subsequent operational support of new and existing Japanese customers based in Thailand, Singapore and SouthEast Asia and other regions. ・Conduct kickoff meeting with key personnel of customer (Clarification of introduction purpose, establishment of promotion structure and...
-
Smb Account Manager
6 months ago
กรุงเทพมหานคร, Thailand TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....
-
Customer Success Manager-thailand
6 months ago
กรุงเทพมหานคร, Thailand SensorFlow Full timeSensorFlow makes smart buildings a reality, we are on a mission to retrofit every building to automate decision making and get actionable insights from data, starting with hotels. SensorFlow has helped brands like Accor and RedDoorz save up to 30% on their energy costs while improving their operational productivity through actionable insights from real-time...
-
Smb Training
6 months ago
กรุงเทพมหานคร, Thailand TikTok Full timeResponsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative....
-
Customer Success Manager
2 months ago
กรุงเทพมหานคร, Thailand SoftwareOne Full timeJob Function: Software & Cloud Services The role: - As a Customer Success Manager, you will provide support to customer partners across, CxO, Operations and Business Units, in order to make sure we deliver business outcomes with the best customer and delivery experience resulting in customer retention and new leads/opportunities. You will have excellent...
-
Customer Success Mgt Specialized
7 months ago
กรุงเทพมหานคร, Thailand PayPal Full timeAt PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...
-
Portfolio Management
3 months ago
กรุงเทพมหานคร, Thailand PayPal Full time**The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...
-
Portfolio Management
4 weeks ago
กรุงเทพมหานคร, Thailand PayPal Full time**The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...
-
Manager, Customer Success
4 weeks ago
กรุงเทพมหานคร, Thailand NielsenIQ Full timeAs a Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with other team members to drive the initial implementation and integration. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value...
-
Manager, Customer Success
4 weeks ago
กรุงเทพมหานคร, Thailand NielsenIQ (Thailand) Limited Full timePassionate about delivering great work. Proactively engage each account to ensure that every Activate functionality and offering is being leveraged, maximizing the value of each Activate subscription. Work with customers to develop a plan, including metrics for success that outlines how Activate will be addressing their immediate and future needs. Provide...
-
Customer Success Manager
6 months ago
กรุงเทพมหานคร, Thailand Moove Full time**About Moove** Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility...
-
Smb Sales Manager,
6 months ago
กรุงเทพมหานคร, Thailand Zoom Full time**SMB Sales Manager(Based in Thailand)** **What you can expect** **About the Team** The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric...
-
Regional Marketing Manager, Apac Smb Marketing
6 months ago
กรุงเทพมหานคร, Thailand TikTok Full timeResponsibilities About Us TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's...
-
Senior Partner- Customer Success
6 months ago
กรุงเทพมหานคร, Thailand RateGain Full time**Purpose of the role -** - We will not be successful unless our customers are receiving massive value from our service. RG is looking for Senior Partner - Customer Success who will own driving success for our customers. - This role includes responsibilities for Customer Success activities (e.g.; on-boarding, support, services, adoption, etc.), Account...