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Collection Specialist
1 month ago
About Agoda, a global online travel booking platform, is seeking a Collections Specialist to join its team.
This role requires recovering overdue payments from hotel partners through calls and emails, negotiating repayment plans, and meeting monthly collection targets. The ideal candidate will have a debt collection background, proficient in Microsoft Excel, and possess excellent communication and negotiation skills.
**Responsibilities:**
• Recover overdue B2B payments from partners via calls and emails
• Negotiate repayment plans and encourage partners to find alternative payment solutions
• Meet monthly assigned collection and outreach targets
• Approach challenges in a passionate, innovative, and decisive manner
• Establish contact with hotel owners/management personnel and negotiate effectively to collect the outstanding balance owed to Agoda
• Collaborate closely with various stakeholders to verify payments and accurately record payments in the system
• Take initiative and devise innovative solutions to enhance collection rates
• Contribute with effective ideas to automate manual processes and work with key stakeholders on implementing identified solutions
**Requirements:**
• 1-8 years of debt collection background
• Proficient in Microsoft Excel
• Confident, proactive, and take personal ownership
• Skilled in negotiation
• Organized and detailed-oriented
• Ability to work efficiently and independently, and adapt to a fast-paced working environment
**Join Our Team:**
We are a diverse and innovative team fostered by a culture of experimentation and ownership. Our mission is to make travel easy and rewarding for everyone. As an Agoda employee, you will have the opportunity to work with a global network of 4.7M hotels and holiday properties, plus flights, activities, and more.
