Specialist, Benchmark

Imagine being responsible analyzing data related to product quality, Return Merchandise Authorization (RMA), and consumer feedback, providing comprehensive insightful and meaningful report to drive continuous improvement. Additionally, this role will perform comprehensive benchmark analysis, encompassing market research, competitor evaluations, and product comparisons, and deliver reports highlighting key insights relative to industry standards for the world’s largest jewellery brand. If you love solving challenges with your superb benchmark and data analysis skill, then you might be our next specialist for Benchmark and Data Analysis at Pandora Crafting & Supply. 

We love that you will…

Data Analysis & Reporting:

• Take ownership and serve as the primary point of contact for the consumer quality reports.
• Analyze data related to product quality, RMAs, and consumer feedback to identify trends, patterns, and improvement opportunities.
• Develop and deliver insightful reports with actionable recommendations to enhance product quality and consumer satisfaction.
• Ensure consumer quality reports timely deliver to relevant stakeholders across organization.
• Explore and establish new sources for consumer feedback databases and reporting systems

Benchmark Analysis:

• Conduct market research, competitor analysis, and product comparisons to identify industry trends and best practices.
• Benchmark the company's products against competitors to identify the opportunity and improvements.
• Supervise and monitor benchmark activities until the production of an insightful report.
• Provide insights to stakeholders based on benchmark data, supporting decision-making for innovation, product development and improvements.
• Monitor and control benchmark costs to ensure they remain within the allocated budget.

Cross-Functional Collaboration:

• Work closely with cross functional team to integrate data insights into business strategies.
• Support stakeholders the quality data analysis, ensuring alignment with their objective and expectations.

Continuous Improvement:

• Proactively identify opportunities for improving data collection methods, reporting processes, and analysis techniques.
• Supporting data analysis and insights in discussions and initiatives aimed at enhancing product quality and reducing RMA.

We love that you are…

• Eats data for breakfast - enjoy the data analysis and uncovering key insights.
• Critical thinking – the curiosity is your habit, asking right questions and seek for answers.
• Resilience - ability to cope with the ups and downs and bounce back from challenges.
• Love new thing - willingness to explore and learn new methods and systems.
• People oriented - focuses on interpersonal relationships within organizations, attempting to improve such relationships and create a positive work environment.
• Self-motivated - hungry enough to work hard and willing to change.
• Bachelor’s degree in Market Research, Business Analytics, Data Science or related fields.
• Proven experience in data analysis, reporting, and benchmark analysis.
• Strong analytical skills with the ability to interpret complex data and present actionable insights.
• Proficiency in data analysis tools (e.g., Excel, Power BI) and statistical analysis software.
• Project Management Degree or Certification is advantage.
• Experience working in global, international company with similar complex setup as Pandora.
• Critical thinking – curiosity and dare to asking the right questions.
• Strong attention to detail and organizational skills.
• Classification: Pandora Internal
• Excellent communication and presentation skills.
• Stakeholder management, influencing and negotiation skills

Welcome to our Crafting & Supply

The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted with over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewellery brand with our craftsmanship. You will be part of a team of 5 people and report to Manager, Consumer Quality Management who also oversee 4 people.

Join a team that is as diverse and inclusive as our jewellery. We believe and value creative thinking and ensure that there’s equitable opportunities for all.

• Foster your growth and craft opportunities through our learning and development programmes.
• At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for.
• Transportation services are also available to drop you at the closet BTS station and other community areas. 

About Pandora Crafting & Supply 

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2023, there are 107 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods. 

About Pandora Group 

Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalisation, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,700 points of sale, including 2,600 concept stores.

Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 33,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 28.1 billion (EUR 3.8 billion) in 2023.