Team Manager

4 months ago

Bangkok, Bangkok, Thailand Richemont Full time

The Team Manager will assist the Deputy Boutique Manager in operating all aspects of the Boutique while support sales team to successfully drive the business with providing seamless customer experience.

KEY RESPONSIBILITIES

Team Supervision & Coaching

  • Supervise the day-to-day operations within the team for any assigned champion task (stock, VM, etc)
  • Share knowledge, market intelligence and information with team members to help build a high-performance team; be the key contact with your team to support and coach where needed, ensuring a consistent client experience
  • Coach Team Performance & Sales (by product category) in terms of daily, weekly and monthly sales target in order to push the sales team and motivate them: Morning meetings and punctual updates
  • Manage the integration of new joiners and support Deputy Boutique Manager to assign responsibilities
  • Ensure the team is complied with Maison's policies, procedures and any compliances; follow up when needed.

Boutique Operations

  • Support Deputy Boutique Manager for any assigned task of operational matters / reports to ensure operational excellence under area of responsibility

Client Service and Development

  • Deliver a unique and exceptional client experience including sharing passion and values of the Maison to support Sales Associate during the sales processes
  • Cultivate strong client relationships and develops client loyalty to efficiently develops the client portfolio and executes targeted CRM and CS actions

Key Competencies

  • Minimum Bachelor degree (any field)
  • Minimum 7 years of retail experience preferable in Watches & Jewellery luxury retail
  • Good leadership skill and strong team player
  • Highly motivated and fast-learner
  • Client service mindset and digital proficiency
  • Result-oriented and proactive
  • Good team player and motivating leader
  • Confident and motivated
  • Excellent work ethics
  • Great communication and presentation skills
  • Excellent command in English and Thai. Proficient in Chinese is a plus
  • Good computer skills (MS offices)
  • Well groomed, with a pleasant and dynamic personality

WHAT DO WE OFFER?

What is the work environment and culture? How do we keep our team engaged? How will you develop the new joiner?

Generic examples you can add in regards of our Maison:

  • A unique opportunity to join a dynamic and diverse team that goes the extra mile to elevate the brand equity and desirability of the Maison
  • Potential opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level

YOUR JOURNEY WITH US:

  • After being shortlisted, you will meet the HR Business Partner and Boutique Management Team, and give you a preview of the team dynamics, company culture and business.
  • If you are the successful candidate, you will have the opportunity to discover and immerse yourself in our beautiful Maison

PERSONAL DATA COLLECTION STATEMENT

We, Richemont Luxury (Thailand) Limited ("Richemont"), will collect and process your résumé, curriculum vitae or other personal information such as name, email address, postal address, telephone number and other information regarding yourself, your past employment and/or your education (hereinafter referred to as "Personal Data") for the purposes related to the evaluation of your application and recruitment process as well as to contact and correspond with you to respond to such applications ("Purposes"). Failure to provide such Personal Data may affect our processing and evaluation of your application.

All information provided by you will be used for the Purposes only. If your application is unsuccessful, we will keep your Personal Data for a period of 1 year and will destroy it after such period.

Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.

If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorisation for Richemont to use the information for the Purposes.

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