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Guest Service Representative Guest Service Representative

3 months ago

Bangkok, Bangkok, Thailand Minor Hotel Group Full time
Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations.

The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description


As a Guest Service Representative (GSR), you will be assigned to certain locations, where you will approach and engage with visitors and/or customers.

You will use this conversation as an opportunity to determine if they qualify to be potential owners, and if so, you will persuade them to attend Preview Presentations by promoting Anantara Vacation Club (AVC) as well as offering available incentives.

Key Responsibilities

  • Be the face of the company in the marketplace at designated work locations.
  • Achieve the required targets (scheduled preview presentations), effectively and in a professional and honest manner.
  • Understand AVC's Club Points Ownership programme as well as know the package and incentives you are promoting to the public in appreciation of attending a Club Preview Presentation.
  • Provide customer service and assistance as related to the location as necessary to help enhance customer experience.
  • Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
  • Complete necessary paperwork for tour bookings generated during your designated shift.
  • Call your booked guests the night prior to their preview date to confirm their attendance if required.
  • Ensure sufficient collateral is in good condition and working order.
  • Ensure your work location is neat and tidy.
  • Attend scheduled team meetings.
  • Phone Marketing Administration with tour bookings generated during your designated shift.
  • Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
  • Support the company's marketing strategies.
  • Set and review performance goals weekly, monthly, and YTD.
  • Respect and interact with your colleagues to maintain a 'one team' ethos.
  • Demonstrate a full understanding of AVC's culture and processes.
  • Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
  • Perform other duties as assigned, which may include business travel.
#LI-PS2

Qualifications

To perform this job successfully, you must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions:

  • Positive and enthusiastic attitude.
  • Excellent verbal and non-verbal communication and listening skills.
  • Ability to work independently, as well as being an active team player.
  • Ability to multi-task.
  • Problem-solving and negotiating abilities.
  • Must be willing to work flexible hours, weekends, or holidays if the need arises

Education and/or Experience:

  • Minimum one year's experience in vacation ownership or timeshare sectors and/or two years' experience in direct sales is preferable.
  • Tertiary or university education is desirable, though not essential.