cs communication

Utilize workforce management tools and techniques to forecast contact volume and schedule staff efficiently.Analyze contact volume patterns across campaigns, channels, and queues to optimize scheduling.Align scheduling and forecasting requirements to ensure optimal interval-level shift coverage.Proactively adjust workforce plans based on dynamic volume...

Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better...

**Role Overview** The Customer & Community Support is responsible for managing player support, community engagement, and player communication across our game services. This role works closely with Game Operations, Marketing, Localization, and other internal teams to ensure a positive player experience, effective communication, and timely resolution of...

Summary The CS Sales Manager is responsible for developing and successfully  executing strategies for profitable growth across new and existing customer portfolios, sales channels and prioritized manager’s tasks and delivering performance of Customer Relationship Team.Job Responsibilities Fully responsible to achieve CS Order Release and Profit targets...

Company: 2501 UOB (Thai) Public Company LimitedAbout UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia,...

Asia Thailand LIXIL (Thailand) PCL. Employee Assignment Not remote Full Time 15 June 2026 Responsibilities Planning Management Plan the delivery of goods for domestic customers and customer pickup Create shipment process (Loading instructions and Picking instructions) Control the cost per Truck and Logistic cost Manage route planning to maximize cost...

Lead and oversee the end-to-end operations of ShopeePay Customer Service teams, including both Level 1 (L1) and Level 2 (L2) support. Lead and manage cross-functional CS-related projects (e.g., new process rollouts, system enhancement, automation initiatives) from initiation to execution, ensuring alignment with business goals and timely delivery. Act as PMO...

**We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.**:**To start a career that is out of the ordinary, please apply...**: **Job Details**: - Manage timelines, supplier commissioning at a project level, which includes using internal project management software. - Monitor the hours...

Maintain order management operations by monitoring stuck orders that impact order status and cash flow, reducing buyer contacts, and resolving over-SLA orders.Monitor, investigate, and resolve logistics system issues and operational tickets raised by cross-functional stakeholders (CS, RR, Food, and WH) to ensure smooth logistics operations.  Maintain and...

Design and evolve VIP packages and benefit offerings to stay competitive, compelling, and commercially sustainableResearch subscriber behaviour to inform benefit design, packaging decisions, and programme improvementsPlan, execute, and analyse VIP-exclusive benefits from briefing to post-implementation review — driving continuous improvementOwn...

Perform routine order processing such as KPI and performance reports and implement improvement plans in real-time to achieve operational targets.Prepare chargeback evidence files and write chargeback letters to dispute with credit card banks.Contact the bank's PIC to clarify that liability must not be assigned to ShopeeUnderstanding workflows for each...

Handle logistics docs, import/export, BOI, coordinate with CS on delivery/packing, and record costs. **What You’ll Do** - Handle all Logistic related document and shipment for Import and Export. - Responsible on trouble shooting and improve the Logistic and shipping procedure. - Cooperate with concerned departments especially Customer Services to fulfill...

## Job Description - Manage B2B SaaS customers from **onboarding and implementation to adoption and renewal**. - Lead kick-off meetings, requirement gathering, system setup, training, and follow-up. - Understand customer needs and guide them using the product’s **standard features**. - Manage customer expectations and propose solutions within the product...

As a 4PL Customer Service Manager, you will be the first point of contact for CS Agent to escalate for operations issues, customer complaint, a customer relationship builder and handles performance management.Key responsibilities:Leading and managing the CS teams to focus on the key Customer Service Drivers:Easy to Do Business withTimely Delivery of...

Responsibilities:Planning  Management Plan the delivery of goods for domestic customers and customer pickupCreate shipment process (Loading instructions and Picking instructions) Control the cost per Truck and Logistic cost Manage route planning to maximize cost efficiency Create a Delivery note and Invoice of deliveryCoordination: Coordinate with WH for...

What we do:FASTSHIP is Thailand’s leading international logistics platform, seamlessly connecting e-commerce businesses with over 15 top-tier door-to-door delivery providers. As e-commerce in Southeast Asia continues to surge, FASTSHIP is expanding its offerings to deliver end-to-end logistics and supply chain solutions, powered by innovation and...

Identify, target, and secure new B2B international buyers who require coal as core raw materials for their manufacturing processes.Manage the complete export sales cycle, from lead generation and price negotiation to contract signing and shipment coordination.Conduct global market research to identify industrial trends, competitor activities, and emerging...

Design and evolve VIP packages and benefit offerings to stay competitive, compelling, and commercially sustainableResearch subscriber behaviour to inform benefit design, packaging decisions, and programme improvementsPlan, execute, and analyse VIP-exclusive benefits from briefing to post-implementation review — driving continuous improvementOwn...

Maintain overall customer tax dataPrepare, review and verify customer data for tax invoices, ensuring compliance and correctnessAnswer questions, resolve issues, and track down discrepancies regarding tax invoice ,credit note and Withholding TaxPrepare and perform analysis report upon requestReconcile transactions by comparing and correcting financial...

Lead end-to-end customer experience (CX) for buyer & seller journeys for SPX, managing a team and driving service excellenceOwn long-tail issue resolution, leveraging root cause analysis to implement scalable, cross-functional fixesBuild and standardize SOPs, playbooks, and escalation frameworks to reduce repeat complaintsPartner with Ops, Opex, Change...