Senior Customer Success

The Enterprise Customer Success/Licensing Officer role focuses on helping business-to-business customers gain ongoing value from software licences, cloud services, and related IT solutions. Based near BTS Ploenchit in Bangkok with a hybrid working arrangement, the role will serve as a key point of contact for customers, support product adoption, manage...

**Job Overview:** The Senior Human Resources Development (HRD) Specialist will be responsible for leading and managing initiatives that foster employee development, talent management, learning strategies, and organizational growth. The role will focus on identifying training needs, creating development programs, and ensuring a continuous learning culture...

**Job Title:** Senior Customer Insight & Analytics Manager  Infinitas by Krungthai seeks talented individuals to join our team as a Customer Insight & Analytics Manager for the "Business Intelligence" Team. As Thailand's leading fintech company specializing in digital platforms, mobile banking and digital solutions, you will play a crucial role in gaining...

At **True Corporation** , we’re building digital experiences that millions of customers choose to stay with. As Thailand’s No.1 Tech-Telco Company, we’re looking for a data-driven retention leader who can turn customer insights into meaningful engagement, stronger loyalty, and long-term subscriber growth. **Role Details** - **Position:** Senior...

**Key Responsibilities** - Develop and execute portfolio strategies to drive sustainable portfolio growth, profitability, and customer value. - Monitor and manage key portfolio performance indicators including Activation, Spend, Revolving Balance, Installment Utilization, Retention, Delinquency, Credit Cost, and Profitability. - Conduct in-depth portfolio...

**About the role** We are seeking an experienced and detail-driven Senior Customer Service Executive to strengthen our Ocean Export team. In this role you will manage complex export shipments end-to-end, act as an escalation point for the customer service team, and serve as a trusted partner to our key accounts. You will work closely with Operations,...

**About Agoda** At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working...

**About Agoda** At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries,...

## **Key Responsibilities:** - Lead end-to-end Customer Service operations across **Voice, Non-Voice, and Digital channels**. - Define and execute **Customer Experience & Omnichannel strategies** aligned with business direction. - Drive **Service Excellence and operational performance** through KPIs, SLA, CSAT, Quality, Productivity, and efficiency. - Turn...