Assistant Boutique Manager – Luxury Timepieces

1 week ago

Bangkok, Bangkok, Thailand Pendulum LTD. Full time ฿900,000 - ฿1,200,000 per year

Pendulum limited is a leading specialist retailer and distributor of exclusive timepieces. In view of our expansion plans, we are now seeking a few highly committed and capable professional to take on the position of Assistant Boutique Manager

How will you make an impact?

  • Achieve targets together as a team.
  • Active participation in your role and ensuring smooth operations daily.
  • Build long term relationship with clients by creating exceptional and unexpected client experience.

Key Responsibilities:

Sales Management

  • Plan and execute sales strategies to drive the sales team in achieving weekly, monthly, and yearly targets.
  • Analyze performance data to identify business needs and develop clear action plans to enhance results.
  • Ensure best-seller products and stock availability are maintained.
  • Keep updated with market competition and retail environment.
  • Ensure the sales team masters selling techniques to deliver a superior client experience.
  • Undertake other duties assigned by the Boutique Manager as required.

Client Management

  • Ensure that the best experience is provided at all times inside and outside of the boutique fostering a strong client centric and service mindset amongst the team.
  • Act as the perfect host creating a warm and welcoming environment for our clients.
  • Always go above and beyond to offer memorable and personalized experience and foster similar mindset within the boutique team.
  • Analyze client experience and satisfaction metrics and KPI to ensure constant top performance.
  • Animate the boutique through events and activations inside and outside of the boutique also looking to expand the reach to new clients.
  • Masters the store's CRM database.

Team Management

  • Identify and recruit new talents, compose and retain a high performing team.
  • Always lead by example creating a high performing and collaborative work environment in the boutique.
  • Conduct in-store training, coaching and daily briefs.
  • Build individual objectives and development plans.
  • Conduct one-to-one coaching sessions to review performance and provide constructive feedback.
  • Oversee annual review process for boutique staff, assess team and individual performances.
  • Communicate Company policies and Management's instruction to staff in the most objective and effective manner.
  • Ensure adequate manpower and support to always cover the BTQ floor operations.

Boutique Management

  • Perform daily operations including inventory, opening, and closing procedure and accounting.
  • Ensure visual merchandising meets the brand standards.
  • Ensure perfect operations in the BTQ and full compliance with Group & Brand guidelines and policies.
  • Maintain boutique image according to the brand's standards.
  • Guarantees Quality & Presence of relevant equipment.
  • Maintain high standards of Boutique housekeeping in the boutique.
  • Coordinate with related functions in boutique business such operation, logistic and accounting.

Qualifications & Experience

  • Minimum 5 years of experience in watch retail or luxury retail sales (experience in the luxury segment is strongly preferred).
  • Existing client network or proven experience in serving, building, and engaging clients is an advantage.
  • Strong organizational, communication, and follow-up skills.
  • Client-centric, proactive, and positive approach.
  • Team player with high motivation, able to perform under pressure.
  • Strong sense of responsibility and ownership.
  • Genuine passion for luxury, with interest in the retail and fashion industry.
  • Proficiency in both Thai and English.

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