Boutique Supervisor

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian "bottega" of the Renaissance times.

The Maison's unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary.

The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.

Main Purpose:

The Boutique Supervisor is a fully engaged individual who is committed to contributing to the success of Buccellati, with the ambition to grow with the Maison.

He/she is developing his/her client portfolio while investing time and efforts in the boutique life, operations and actions and transmitting knowledge and passion to the clients.

Your Mission:

You will become a Brand Ambassador of Buccellati Maison in the Boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison.

You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations.

You will be part of a team, transmitting and sharing knowledge with the other team members, actively participating in the day-to-day boutique life.

Key Responsibilities:

1. Sales performance & customer service:

2. Contribute to the boutique achieving its sales targets

3. Provide clients with the utmost level of customer service in accordance with the Maison standards
4. Perfectly master the steps of a sale (welcome, discover and understand, convince, close and develop)
5. Ensure that all sales are processed in accordance with required procedures using the systems provided
6. Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge
7. Adapt approach according to the client needs and motivations

8. Assist and support after sales clients in accordance with Maison values; provide recommendations that will grant an exceptional client experience

9. Stock management and merchandising:

10. Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock

11. Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays
12. Assist in the inventory process, including but not limited to stock counting and special projects as needed

13. Assist in completing prices changes within the Boutique when required

14. Boutique operations and cash management:

15. Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique's register

16. Master the process of opening and closing of the boutique
17. Adhere to all Company policies, procedures and practices
18. Implement discounts and gratuities under supervision of Boutique manager

19. Comply with all safety regulations and Boutique operational procedures including security

20. Product knowledge & sales techniques:

21. Maintain awareness of all product knowledge information

22. Learn about the creations and the products, transmitting the passion and values of the Maison
23. Master the Brand's sales techniques as per training received
24. Attendance to required training

25. Assist clients with their returns and queries ensuring that brand image is enhanced and clients expectations are met

26. Presentation & visibility:

27. Maintain boutique tidiness, decoration and visual merchandising in line with the visual merchandising guidelines

28. Report maintenance issues to the Boutique Manager
29. Represent the Brand by wearing the appropriate provided uniform

30. Represent the Brand instore and at local events under the direction of Boutique Manager

31. Client Relationships:

32. Cultivate strong relationships and develop client loyalty

33. Efficiently develop the client portfolio and share actions with the Boutique Manager
34. Execute targeted CRM actions

35. Resolve customer complaints and escalate to management when necessary

36. People Management

37. Motivate the frontline staff to maintain the team's stability, morale and customer service standard

38. Proactively provide compliment or coaching to sales associates on their successes and challenges and ensure proper follow-through on follow up actions
39. Act as a second in-charge, provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations

Job Profile:

Education:

• Minimum bachelor's degree (any field)

Required Experience:

• At least 5 - 8 years of previous experience in luxury retail, services or luxury hospitality environment

Technical Skills:

• Computer and internet Savvy
• MS Office experience required

Personal Skills/Abilities:

• Staff management: Ability to supervise, train, coach, and motivate store staff to achieve performance and sales goals
• Ability to work in a fast-paced retail store environment
• Excellent interpersonal and communication skills are required
• Confidence in handling high-value transactions
• Well established VIP customers portfolio
• Track record of high levels sales
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Self-Starter with Team-Player approach
• Must be available to work retail hours including in the evenings, during weekends and to travel for trainings, client events, conferences