Client Services Officer

2 weeks ago

Bangkok, Bangkok, Thailand Acclime Full time

Serve as the primary liaison between clients and internal accounting teams. Responsible for managing client portfolios, ensuring smooth onboarding, resolving issues, and maintaining accurate records to support accounting and tax compliance.

Responsibilities:

  • Initial point of contact between clients and accountants.
  • Assigned with own diverse client portfolios up to 40+ business entities.
  • At all times, present oneself in a professional manner.
  • Grasp and demonstrate professional service, creative problem-solving and result-oriented disposition
  • Identify opportunities to
    upsell relevant services
    and solutions that align with client needs, contributing to revenue growth and client satisfaction.
  • Improve one's leverage in the company, team, and business community
  • Willingness to contribute and sustain the teams' and company's overall good standing and performance
  • Coordinate client requests across departments to ensure timely delivery
  • Communicate regularly with clients via email, phone, and meetings

Qualifications:

  • Bachelor's degree in
    Accounting, Finance, Business Administrative
    , or related field.
  • 1–3 years of experience in
    client services or accounting services coordinator.
  • Strong understanding of
    Thai accounting, Thai tax principles and federal tax laws
    .
  • Proficiency in Microsoft Office.
  • Excellent in
    Thai and Business English
    (reading, speaking and writing)
  • Excellent analytical and problem-solving skills.
  • Effective communication and interpersonal skills.
  • Experience or aptitude in
    consultative selling
    , with the ability to identify client needs and recommend additional services that add value.
  • Strong attention to detail and organizational abilities.
  • Pleasant personality.
  • Strategic thinking with a growth mindset for upselling and long-term client engagement.

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