IT Support Officer

4 days ago


Bang Rak, Bangkok, Thailand บริษัท นิภา เทคโนโลยี จำกัด Full time

Responsibilities

  • Troubleshoot and resolve issues with software or hardware

  • Walk colleagues or clients through steps to help them resolve their technical problems

  • Maintain procedures and reports that provide technical support to the entire organization
  • Analyze records and logs to spot underlying trends and potential issues
  • Support the implementation of new solutions or applications
  • Establish accounts for new users and assist with password or login problems
  • Test, evaluate, and make decisions about new technology for the business
  • Participate in business-wide meetings to provide insight into technical requirements

Qualifications:

  • Associate's or bachelor's degree in computer science or a related field
  • 1+ years of experience in a technical support role
  • Certifications are preferred, but not required
  • Working knowledge of various software, hardware, and applications
  • Willingness to solve complicated problems and see projects through to completion
  • Strong analytical skills to identify issues and propose solutions
  • Team-oriented mindset to support colleagues and cross-functional teams
  • Excellent interpersonal communication and relationship-building skills
  • Ability to manage time and prioritize multiple tasks effectively

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