Finance Officer
7 days ago
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Perform routine order processing, such as KPI and performance report,s and implement improvement plans in real-time to achieve operational targets
- Prepare chargeback evidence files and write chargeback letters to dispute with credit card banks. Contact the bank's PIC to clarify that liability must not be assigned to Shopee
- Understanding workflows for each payment channel and handling all incoming tickets and the policy of the department
- Able to escalate issues and urgent matters to involve teams
- Complete ad-hoc tasks as requested by the department's management
- Solving buyer and seller cs tickets related to credit card chargeback
- Works collaboratively with team members and independently manages assigned tasks
Requirements:
- Bachelor's Degree in Accounting, Finance, Economics, or Business Administration. 1-2 years of experience in related fields is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Good at MS Office program
- Ability to work collaboratively with cross-functional teams to improve payment processes and systems
- Energetic personality with a Can-Do attitude
- Good command of written and spoken English
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