Customer Support for Industrial Client
3 days ago
Responsibilities:
- Perform on-site troubleshooting, diagnostics, and repairs of advanced equipment at customer locations.
- Address and resolve issues related to equipment installation and upgrades.
- Manage equipment scheduling to reduce system downtime.
- Develop strong customer rapport, demonstrate technical expertise, and engage effectively across all levels of the customer's technical team.
- Work closely with engineering and manufacturing departments to enhance system design and operational efficiency.
- Create detailed service reports documenting customer support activities and share insights on recurring issues with relevant teams.
- Maintain accurate records of service and installation tasks through forms, logs, and reports.
- Carry out routine preventive maintenance procedures.
- Follow all safety guidelines and protocols diligently.
Must:
- Bachelor's degree in mechanical/Mechatronics/Electrical/Electronic Engineering
- 3 years of experience as Field service Engineer or Technical Service Engineer in Electronics field.
- Open with Non-engineering candidate but must have related experience.
- Good interpersonal/communication skills in understanding customer needs.
- Good command of Chinese is a must
Communication in English - Must have own car and driving license
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