Customer Service Manager

2 weeks ago

Bangkok, Bangkok, Thailand DWG Asset Management (Thailand) Co., Ltd. Full time

Job Responsibilities

  • Supervise, coach, and monitor the performance, behavior, and professionalism of the Property Management team.
  • Provide guidance and skill development to team members to ensure consistent service quality and adherence to company standards.
  • Work closely with the Team Head to execute departmental strategies, instructions, and routine operational tasks.
  • Coordinate with the Support Team to ensure smooth daily operations, including routine room checks, inspections, move-in/move-out processes, and report organization.
  • Track and manage all Property Management activities, including monitoring, checking, and approving routine bill payments, and ensuring accurate entries in the CRM system.
  • Oversee and maintain healthy customer accounts by monitoring outstanding payments, deposits, refunds, and overall account status.
  • Follow up on renewal or closure of service agreements, ensuring proper documentation and communication with owners.
  • Monitor and control department operational expenses, including travel claims, material orders, replacements, and other routine costs.
  • Engage directly with property owners: conduct meetings, present service scopes, promote services, sign service agreements, and process payments.
  • Lead and resolve cases and complaints, ensuring timely solutions and maintaining professional communication with owners.
  • Review and approve requests related to rental refunds, security deposits, and owner/tenant account transactions.
  • Oversee the accuracy and updates of property rental and sales listings.
  • Prepare and organize operational reports for internal accounting reviews.

Required Qualifications

  • Native Thai speaker with strong Thai speaking, reading, and writing skills.
  • Fluent in Chinese and English (speaking, reading, and writing).
  • University-level education; at least 3 years of working experience in property management or a related field is an advantage.
  • Strong leadership and communication skills.

Working Hours

  • Monday–Friday, 08:30 – 17:30
  • Due to the nature of property management, occasional responses outside office hours (evenings, weekends, and public holidays) may be required for urgent matters.
  • Non-urgent matters may be responded to with a reasonable delay, with team support available to share the workload.

Salary & Benefits

  • THB 40,000 during the 3-month probation period.
  • THB 43,000 after successful probation.
  • Commission Scheme: Entitled to commission for any company business acquired through your own leads or sourcing activities.

  • Additional benefits:

  • Social security

  • Annual leave
  • Bonus policy

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