Customer Service Manager

1 week ago

Bangkok, Bangkok, Thailand BRAVE BRAND CO., LTD. Full time ฿300,000 - ฿450,000 per year

Customer Service Operations

  • Oversee daily operations of the customer service team to ensure excellence and efficiency.
  • Respond to customer inquiries, complaints, and feedback with a solution-oriented and customer-first approach.
  • Implement and monitor service standards across all customer touchpoints: phone, email, social media, and website.
  • Continuously improve customer satisfaction through best practices and KPI achievement (e.g., response time, resolution rate).
  • Coordinate with logistics and packing teams to ensure smooth order fulfillment.

Sales Team Coordination & Operational Support

  • Oversee and support the corporate sales staff to ensure smooth daily operations and professional customer handling.
  • Monitor workflows, ensure that internal processes (quotations, order confirmations, follow-ups) are executed accurately and efficiently.
  • Act as a facilitator between the sales team and other departments such as production, customer service, and logistics.
  • Provide day-to-day guidance, training, and problem-solving support for sales staff to improve work efficiency and customer satisfaction.

Packing & Front-of-House Oversight

  • Manage the packing team to ensure products are prepared and dispatched accurately and efficiently.
  • Oversee order hand-offs to delivery riders and walk-in customers, maintaining high standards in speed, hygiene, and presentation.
  • Monitor peak periods to ensure readiness and coordination between packing, CS, and logistics.
  • Maintain cleanliness and order at the packing station and customer-facing areas.

Team Leadership & Development

  • Train, mentor, and empower team members across CS, sales, and packing roles.
  • Foster a collaborative environment that prioritizes customer satisfaction, accountability, and continuous improvement.
  • Analyze performance data and implement strategies to optimize workflows and service quality.
  • Stay updated on industry trends and best practices to continuously elevate the customer experience.

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