Head of Operation Mall

7 days ago

Phuket, Phuket, Thailand Central Group Full time

Key Responsibilities:

  • Analyze profit and loss statements, revenue, expenses, and operational performance of shopping centers to identify the root causes of issues, and prepare analytical reports along with recommendations for senior management. These insights will support planning related to revenue collection, expense control, and performance improvement strategies to ensure alignment with business goals and current market conditions.
  • Develop strategies for shopping center management, including marketing, tenant management, and customer service operations.
  • Manage internal teams within the shopping center, such as Marketing, Customer Relations, Maintenance & Facility Management, and Security.
  • Coordinate and propose actionable recommendations to support management decision-making within the business unit and across related departments. Act as a central liaison to ensure smooth and timely operations among affiliated business units.
  • Manage tenant relationships to drive sales performance and enhance tenant satisfaction.
  • Develop and strengthen the shopping center's image and brand through event planning, marketing promotions, and public relations activities in collaboration with the Corporate Marketing Department.
  • Monitor, analyze, and report on operational performance, providing recommendations for improvement to senior management.
  • Supervise and ensure safety and cleanliness within the shopping center premises in accordance with established standards.
  • Manage crisis situations and develop emergency response plans in coordination with the Central Loss Prevention Department.
  • Oversee and evaluate subordinates' performance, resolve issues, provide guidance and support for knowledge and skill development, and promote teamwork to ensure operations comply with company standards, policies, and regulations.

Qualifications (Knowledge and Experience Required)

  • Bachelor's or Master's degree in Business Administration, Marketing, Management, or a related field.
  • At least 5 years of experience in shopping center management or retail business operations.
  • Strong abilities in strategic planning, team management, and budget control.
  • Excellent leadership, communication, and negotiation skills.
  • Ability to work well under pressure and flexibility in handling urgent or unexpected situations.
  • Good command of English in speaking, reading, and writing.
  • Proficient in computer skills and various software applications.

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