Operations Manager

6 days ago

Pathum Wan, Bangkok, Thailand MAKEIO CO., LTD. Full time

Job Overview:

We are seeking an experienced Operations Manager to oversee and streamline our operations across multiple entertainment venues. This role is crucial in ensuring the efficiency of day-to-day operations, ensuring financial performance, managing venue standards, and driving local marketing strategies. As the Ops Manager, you will collaborate with various departments including BU, Store Managers(Venue), Group Finance, HR, and Marketing teams to deliver top-notch operational excellence.

Key Responsibilities:

  • Operational & Financial Performance:

  • Lead P&L management for the city/region and oversee budget allocation and monitoring.

  • Set and monitor sales targets and financial KPIs.
  • Analyze regional market trends and adjust operations accordingly.
  • Supervise staff management, hiring, training, and performance evaluations for store managers(Venue).
  • Develop city-level talent pipelines and ensure venue operations meet quality standards.

  • Venue Management & Standards:

  • Ensure consistent venue operations and adherence to standards.

  • Audit venue operations to maintain high-quality standards and cross-venue consistency.
  • Allocate resources efficiently across multiple venues.

  • Reporting & Communication:

  • Report on city performance to the HQ and manage communication between venues and HQ.

  • Liaise with internal teams to maintain alignment with company goals.

Qualifications:

  • Proven experience (3+ years) in operations management, preferably in the entertainment or retail industry.
  • Strong leadership and management skills, with a focus on training, developing, and motivating teams.
  • Financial acumen with experience in P&L management, budgeting, and sales target setting.
  • Excellent communication and interpersonal skills.
  • Ability to think strategically and execute with precision.
  • Knowledge of the gaming or entertainment industry is a plus.
  • Strong problem-solving skills and a hands-on approach to management

Benefits and Welfare

  • Flexible working hours – structure your day in a way that suits you
  • 10 days of vacation per year
  • 5-day work week
  • Health insurance (AIA)
  • Flexible spending 20,000 Trade-baht per year
  • Annual team outing
  • Yearly bonus
  • Free snacks and drinks in the office
  • Enjoy unlimited access to Playerbox. Our arcade and game center, including PS5, Nintendo Switch, Gokart, Pool Table, Table Tennis and Padel Tennis

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