Front Office Manager

4 minutes ago

Phuket, Phuket, Thailand A2 Developments Co. Ltd. Full time

Holiplanet – Holiday Rentals, part of The Suksan Group, is seeking an experienced and motivated Front Office Manager to oversee reception operations and ensure outstanding guest service across our portfolio of villas, apartments, and hotels in Phuket.

The Suksan Group has been a trusted name in Phuket's property and hospitality market for more than 20 years, delivering quality developments and premium holiday rentals. Through Holiplanet, we manage properties for both international and local owners while welcoming guests from all over the world.

As Front Office Manager, you will lead the reception team, coordinate guest arrivals and departures, and ensure the highest level of hospitality standards are met. You will be the face of our properties, creating lasting impressions while ensuring smooth day-to-day operations.

Key Responsibilities

  • Lead, train, and motivate the front office team.
  • Manage daily reception operations including check-in, check-out, and reservations.
  • Ensure an excellent guest experience through warm, professional service.
  • Handle guest feedback and resolve issues promptly.
  • Coordinate with housekeeping, operations, and maintenance teams to ensure guest satisfaction.
  • Maintain accurate records, reports, and billing processes.
  • Implement and monitor front office procedures to maximize efficiency.

This is an exciting opportunity for a hospitality professional ready to take on a leadership role in one of Phuket's most dynamic and rewarding environments.

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