Guest Experience Manager
5 hours ago
The Guest Experience Manager is responsible for delivering exceptional, personalized guest journeys across all touchpoints. This role ensures high satisfaction levels for international guests, with a strong focus on Russian- or Indian-speaking markets, while upholding brand service standards.
Key Responsibilities- Act as the primary contact for Russian- or Indian-speaking guests, ensuring seamless communication and cultural understanding
- Oversee the complete guest journey from pre-arrival to post-departure
- Handle guest feedback, special requests, and service recovery professionally
- Coordinate with Front Office, F&B, Housekeeping, and other departments to ensure consistent service delivery
- Monitor guest satisfaction scores, online reviews, and feedback platforms
- Train and coach teams on service excellence and guest engagement
- Support VIP handling, loyalty guests, and special events
- Ensure brand standards and service SOPs are followed at all times
Fluent English (spoken and written) plus either:
Native or fluent Russian or
- Native or fluent Indian language (Hindi or other Indian languages preferred)
- Proven experience in Guest Relations, Guest Experience, Front Office, or Hospitality Operations
- Strong interpersonal, communication, and problem-solving skills
- Culturally aware with a strong service mindset
- Ability to work flexible hours, including weekends and holidays
- Hotel or resort experience is highly preferred
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Guest Experience Receptionist
5 hours ago
Phuket, Phuket, Thailand Sole Mio Residence Co.,Ltd. Full timeGuest Experience Receptionist (Rental Operations)LocationSurin(On-site / Front Desk / Property-based)Reporting ToProperty Manager / Operations ManagerRole SummaryThe Guest Experience Receptionist is the first and last point of contact for rental guests. This role is responsible for smooth check-in and check-out, guest assistance during stay, and professional...
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Guest Relations Manager
5 hours ago
Phuket, Phuket, Thailand Marriott International Full timeAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationJW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand, 83110VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeManagementJob SummarySupports all property operations, ensuring that the highest levels of hospitality and service are provided....
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Assistant Guest Relations Manager
5 hours ago
Phuket, Phuket, Thailand Marriott International Full timeAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationJW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand, 83110ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing...
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Assistant Guest Relations Manager
6 hours ago
Phuket, Phuket, Thailand Marriott International Full timeAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationJW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand, 83110VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and...
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Guest Services and Reservations Officer
5 hours ago
Phuket, Phuket, Thailand Private Advertiser Full timeCompany OverviewWe are a fast-growing property management company in Phuket managing a portfolio of luxury villas and condominiums. We provide professional guest services, housekeeping, and property care for international and Thai property owners. We are expanding our Guest Services team to support increasing booking volumes and guest enquiries.Job...
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Guest Service Supervisor
5 hours ago
Phuket, Phuket, Thailand Le Méridien Hotels & Resorts Full timeAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationLe Meridien Phuket Beach Resort, 29 Soi Karon Nui, Tambon Karon, Phuket, Phuket, Thailand, 83100VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryProcess all guest check-ins, verifying guest identity, form of payment, assigning room,...
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Guest Service Supervisor
5 hours ago
Phuket, Phuket, Thailand The Luxury Collection Full timeAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Naka Island a Luxury Collection Resort & Spa Phuket, 32 Moo 5 Tambol Paklok, Phuket, Phuket, Thailand, 83110VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryProcess all guest check-ins, verifying guest identity, form of payment,...
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Assistant Guest Relation Manager
6 hours ago
Phuket, Phuket, Thailand The Luxury Collection Full timeAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Naka Island a Luxury Collection Resort & Spa Phuket, 32 Moo 5 Tambol Paklok, Phuket, Phuket, Thailand, 83110VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryLoyalty Officer is responsible for recognition and engagement of our most...
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Guest Service Staff
5 hours ago
Phuket, Phuket, Thailand Central Group (Supporting Unit) Full timeKey Roles and ResponsibilitiesDeliver professional and friendly front desk services to guestsWelcome and assist both Thai and international guests with a service-minded attitudeManage reservations, guest information, and accommodation reports accuratelyCoordinate effectively with internal and external departmentsPerform other duties as...
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Russian Guest Relations Officer
4 hours ago
Phuket, Phuket, Thailand Marriott International Full timeAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationJW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand, 83110VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests....
