Service Associate

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description
Service Associate (Teller)

UOB (Thai) Public Company Limited**

Job Summary
As a Service Associate (Teller) at UOB (Thai), you will be the frontline representative, providing exceptional customer service and efficient transaction processing to our valued clients. You will play a crucial role in delivering a positive banking experience and upholding the bank's commitment to service excellence.

Job Responsibilities

• Process various customer transactions accurately and efficiently, including deposits, withdrawals, fund transfers, bill payments, and foreign exchange.
• Verify customer identities and transaction details to ensure compliance with banking regulations and internal policies.
• Assist customers with inquiries regarding their accounts, products, and services, escalating complex issues to appropriate departments when necessary.
• Promote and cross-sell the bank's products and services to meet customer needs and achieve branch targets.
• Maintain accurate cash drawer balances, reconcile daily transactions, and adhere to strict cash handling procedures.
• Educate customers on self-service banking options and digital channels.
• Resolve customer complaints and provide solutions in a professional and courteous manner.
• Adhere to all bank policies, procedures, and regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) guidelines.
• Participate in branch meetings and training sessions to enhance product knowledge and service skills.
• Contribute to a positive and collaborative team environment.

Job Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• Prior experience in a customer service role, preferably within the banking or financial services industry, is an advantage.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong numerical aptitude and attention to detail.
• Proficiency in using computer systems and banking software.
• Ability to work effectively in a fast-paced environment and handle multiple transactions concurrently.
• Customer-centric mindset with a commitment to providing outstanding service.
• High level of integrity, trustworthiness, and strong ethical principles.
• Ability to speak and write in Thai fluently; proficiency in English is a plus.
• Flexibility to work rotating shifts, including weekends and public holidays, as required by business needs.

Additional Requirements
Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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