Customer Relationship Management Manager

2 weeks ago

Bangkok, Bangkok, Thailand Thonburi Group Full time ฿400,000 - ฿800,000 per year

Company Description

Thonburi Group is a pioneering automotive and mobility solutions provider in Thailand, established in 1914 as the country's first Mercedes-Benz distributor. Over the years, the company has diversified its operations into automotive manufacturing, high-voltage battery production for electric and hybrid vehicles, and premium EV car distributorships in collaboration with globally renowned automotive brands like Geely. With a commitment to sustainable business practices and cutting-edge technology, Thonburi Group strives to improve people's lives through customer-centric experiences. Guided by the mission "Driving Solutions, Advancing Life," Thonburi Group is at the forefront of innovation in the automotive industry.

Role Description

This is a full-time, on-site role based in Bangkok for a Customer Relationship Management (CRM) Manager. The CRM Manager will be responsible for developing and implementing CRM strategies to enhance customer engagement and retention. Day-to-day responsibilities include analyzing customer data to identify trends, managing customer accounts, overseeing CRM systems, devising targeted marketing and sales strategies, and collaborating with cross-departmental teams to improve customer experience while achieving business objectives.

Qualifications

  • Strong analytical skills, with the ability to interpret complex data and extract actionable insights
  • Excellent communication skills to effectively interact with team members and clients
  • Proven expertise in sales and market segmentation to devise tailored customer strategies
  • Project management capabilities to lead and deliver CRM initiatives effectively
  • Proficiency in CRM tools and technologies is a plus
  • Experience in customer engagement and retention strategies
  • A bachelor's degree in Business Administration, Marketing, or a related field is preferred
  • Strong organizational and time-management abilities
  • Experience in the automotive or mobility solutions industry is advantageous

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