Ecommerce Lead

1 day ago

Bangkok, Bangkok, Thailand graas Full time

Step into a high-impact leadership role as our
Ecommerce Operations Lead
and shape the success of fast-growing ecommerce businesses, this role puts you at the center of operations and client engagement—leading a skilled EcOps team, driving pricing, promotions, catalog, orders and inventory, and partnering closely with clients to unlock growth. If you're strategic, hands-on, and excited to turn operational excellence into measurable business results, we'd love to hear from you.

Key Responsibilities

Team & Operations Leadership

● Lead, mentor, and manage the Ecommerce Operations team.

● Oversee and ensure flawless execution of catalog management, promotions setup, order processing, and inventory tracking.

● Drive operational excellence through process improvements, automation, and cross-functional collaboration.

● Monitor and maintain KPIs, ensuring adherence to SLAs and delivering quality outcomes.

● Conduct regular reviews and audits to ensure accuracy across listings, pricing, and reporting.

Client-Facing Role

● Act as the primary point of contact for clients on all ecommerce operational matters.

● Understand client objectives and translate them into actionable operational strategies.

● Prepare and present business and operational performance reports to clients.

● Proactively identify risks, bottlenecks, or challenges and resolve them with clients.

● Build strong partnerships by providing actionable insights and recommendations to support client growth.

Reporting & Insights

● Deliver accurate and timely operational reports and dashboards.

● Provide data-driven insights for performance optimization and business growth.

● Support senior management with strategic inputs for scaling operations.

Qualifications & Skills

● Experience: 5+ years in ecommerce operations with proven experience in leading teams and handling client-facing responsibilities.

● Technical Skills: Advanced Microsoft Excel (Pivot Tables, VLOOKUP, Data Analysis); hands-on with ecommerce platforms/marketplaces (Shopee, Lazada, Amazon, Flipkart, etc.).

● Communication: Excellent written and verbal skills in Thai and English; strong presentation skills for client interactions.

● Leadership: Ability to mentor, coach, and manage a high-performing team.

● Client Management: Strong relationship-building skills and experience working directly with clients.

● Problem-Solving: Analytical mindset with ability to manage complex issues independently.

● Adaptability: Comfortable working in a fast-paced, dynamic, and multicultural environment.

Interested candidates please forward your updated resume to

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