SOC Operations

2 weeks ago

Bangkok, Bangkok, Thailand Shopee (Thailand) Co., Ltd. Full time

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

-

Job Description:

  • Ensuring continuous creative improvement for Outbound process through problem identification and problem analysis
  • Monitor and improve productivity for all function of Outbound team
  • Manage, study and understand system for existing and new outbound functions and able to be a mentor for team member
  • Create work plans and schedules in order to accomplish objectives
  • Prepare monthly, daily reports, Outbound issues etc.
  • Plan and communicate between the department and other related units
  • Monitor and improve the productivity for all functions of the Outbound team
  • Set working process for zero damage, defect, and wrong Outbound order
  • Manage day-to-day order receiving in FMS with on time operation and accuracy
  • Manage overall problems occur; responsible for the cross-communication between shifts, departments
  • Plans and continuously monitors departmental operations to ensure that all work requirements be good for the company
  • Plan work schedules and assign duties to maintain adequate staff for the effective performance of activities and respond to fluctuating workloads, anticipating variances in staff and volume
  • Resolve personnel problems, complaints, or grievances when possible for resolution
  • To perform any other duties assigned by Supervisor or Manager

Requirements:

  • Bachelor's Degree or higher in Logistic management, supply chain, business administration or any related field
  • At least 1-3 years of working experience for Warehouse or Transport management (e-commerce is highly preferred)
  • Fresh graduates with a strong academic background and project experience related to the field of logistics are also welcome
  • Experience in Inbound or Outbound will be advantage
  • Be able to communicate in English is a plus
  • Problem solving skills and conflict management
  • Ability to work under deadlines and pressure
  • Good interpersonal, communication and negotiation skills.
  • Good team player
  • Proficient with Microsoft office and Google drive
  • Able to work on shift and day-off when required

  • SOC Operations

    1 week ago

    Bangkok, Bangkok, Thailand SPX Express Full time

    About The TeamJob Description:Daily/Weekly report [Stuck, BL pending, Overtime reduce, Throughput of small sort team, MPW optimization, FIFO of aging, etc.].Investigate parcel lost and stuck cases.Data provider and recommendation for leads/supervisors and stakeholders.Handling presentations and meeting with stakeholders and SOC representatives.Team Lead...

  • SOC Manager

    7 days ago

    Bangkok, Bangkok, Thailand Kyndryl Full time

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The...

  • SOC Planning and Control Tower

    1 day ago

    Bangkok, Bangkok, Thailand Shopee Full time

    Job DescriptionResource Planning to support SOCs and RCs operation: Manpower, Pallet, Consumables both BAU and CampaignVolume curve analysis to tighten manpower planningCoordinate with subcontractor company to inform/adjust number of MPW need.Actual MPW report and Productivity AnalysisCost control per budgetedTracking and Monitoring Productivity and...

  • SOC Operations

    2 weeks ago

    Bangkok, Bangkok, Thailand Shopee Full time ฿900,000 - ฿1,200,000 per year

    Department OperationsLevelExperienced (Individual Contributor)LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • SOC Operations

    2 weeks ago

    Bangkok, Bangkok, Thailand Shopee (Thailand) Co., Ltd. Full time ฿1,200,000 - ฿2,400,000 per year

    The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team...

  • SOC Operations

    2 weeks ago

    Bangkok, Bangkok, Thailand SPX Express Full time ฿1,200,000 - ฿3,600,000 per year

    About The TeamJob Description:Manage and coordinate all Case and Issue resolution.Provide direct support for Rework and Return processes at SOCE, intervening proactively in case of issues or assistance is needed.Monitor operational issues and track performance metrics.Prepare reports and perform data analysis on operational findings.RequirementsGood...

  • Operations Performance Control Tower

    2 weeks ago

    Bangkok, Bangkok, Thailand SPX Express Full time ฿600,000 - ฿1,200,000 per year

    Job DescriptionKPI Control: Manage 3SOC, 6RC, SOC4 (growth 2025), New NERC YasothornOps Dashboard: Check-in, gap analysis, alignment with SOC/RC Leads & Cross MileExpansion: Follow up MM Ops for new hubs/RCsImprovement: Drive SOC/RC initiatives, SLA improvement, project executionData & Insights: Rec Ops data investigation & weekly [SPX Ops x Opx] MM meeting...

  • SOC Operations

    7 days ago

    Bangkok, Bangkok, Thailand SPX Express Full time

    About The TeamJob Description:Ensuring continuous creative improvement for Outbound process through problem identification and problem analysisMonitor and improve productivity for all function of Outbound teamManage, study and understand system for existing and new outbound functions and able to be a mentor for team memberCreate work plans and schedules in...

  • Deputy Manager

    2 weeks ago

    Bangkok, Bangkok, Thailand Cynclair Full time ฿1,200,000 - ฿2,400,000 per year

    Deputy Manager: SOC OperationsAbout the RoleCynclair is building the future of AI-native Security Operations. Our Azurites OpenXDR platform and Cyber Concierge model redefine how SOCs operate — combining automation, explainable AI, and customer-first service.We're looking for a SOC Deputy Manager to serve as the operational and technical right hand to our...

  • Planning & Control Tower ()

    2 weeks ago

    Bangkok, Bangkok, Thailand SPX Express Full time $40,000 - $80,000 per year

    Job DescriptionBeing the key person for manpower planning for SOC teamMonitoring productivity and deep drive data to be backup in cost and Service Level Agreement (SLA) statDevelop and execute engagement plans with our Subcontractors Management teamCoordinate with Operations, Subcontractor management, and FP&A team to ensure process smoothly since Planning...