SOC Operations

Job DescriptionResource Planning to support SOCs and RCs operation: Manpower, Pallet, Consumables both BAU and CampaignVolume curve analysis to tighten manpower planningCoordinate with subcontractor company to inform/adjust number of MPW need.Actual MPW report and Productivity AnalysisCost control per budgetedTracking and Monitoring Productivity and...

Department OperationsLevelExperienced (Individual Contributor)LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team...

About The TeamJob Description:Manage and coordinate all Case and Issue resolution.Provide direct support for Rework and Return processes at SOCE, intervening proactively in case of issues or assistance is needed.Monitor operational issues and track performance metrics.Prepare reports and perform data analysis on operational findings.RequirementsGood...

Job DescriptionKPI Control: Manage 3SOC, 6RC, SOC4 (growth 2025), New NERC YasothornOps Dashboard: Check-in, gap analysis, alignment with SOC/RC Leads & Cross MileExpansion: Follow up MM Ops for new hubs/RCsImprovement: Drive SOC/RC initiatives, SLA improvement, project executionData & Insights: Rec Ops data investigation & weekly [SPX Ops x Opx] MM meeting...

Deputy Manager: SOC OperationsAbout the RoleCynclair is building the future of AI-native Security Operations. Our Azurites OpenXDR platform and Cyber Concierge model redefine how SOCs operate — combining automation, explainable AI, and customer-first service.We're looking for a SOC Deputy Manager to serve as the operational and technical right hand to our...

About The TeamJob Description:Ensuring continuous creative improvement for Outbound process through problem identification and problem analysisMonitor and improve productivity for all function of Outbound teamManage, study and understand system for existing and new outbound functions and able to be a mentor for team memberCreate work plans and schedules in...

Job DescriptionMonitor and manage operation in Return and Rework team of process and data controlling to accuracy.Able to summarize and prepare reports to present to supervisors.Works with internal and external functions to properly handle pushed-out parcels.Follow up and clear pending parcel status within the system to maintain the predetermined period.Able...

Job DescriptionSupport operations to run smoothly in reverse flow and exception order management flow operationsAnalyze exception order root cause and point of occurrence to reduce number of exception ordersIdentify gaps for improvement in-station parcel compliance and coordinate with relevant teams to improve process more efficiently and effectivelyManage...

Job DescriptionBeing the key person for manpower planning for SOC teamMonitoring productivity and deep drive data to be backup in cost and Service Level Agreement (SLA) statDevelop and execute engagement plans with our Subcontractors Management teamCoordinate with Operations, Subcontractor management, and FP&A team to ensure process smoothly since Planning...