Key Account Manager

2 days ago

Bangkok, Bangkok, Thailand Simple Goods & Co. Ltd Full time

Key Responsibilities

Account Growth & Business Development

  • Identify opportunities to grow accounts through upselling, cross-selling, and solution expansion.

  • Develop account plans, set revenue goals, and track progress against targets.

  • Negotiate contracts, pricing, and service terms in alignment with company objectives.

Client Relationship Management

  • Serve as the primary liaison for key accounts, ensuring high levels of client satisfaction.

  • Build and maintain strong, long-lasting client relationships through trust and value-driven engagement.

Strategic Planning & Execution

  • Collaborate with marketing, product development and operations teams to develop

    tailored solutions to grow topline and achieve business objectives.

  • Conduct regular account reviews to measure performance and identify areas for

improvements.

Operational and Performance Improvement

  • Track account metrics (e.g., revenue growth, client satisfaction scores, renewal rates).

  • Resolve client issues quickly and effectively, maintaining service excellence.

Collaboration and Reporting

  • Work closely with cross-functional teams to ensure alignment in serving accounts in a timely manner.

  • Prepare regular reports on account status, forecasts, and performance to management.

Qualifications

  • Bachelor's Degree in Business Administration, Sales, Marketing, or related field
    • Proven experience (1+) years of experience in Key Accounts Management, Client Services and B2B sales
  • Strong track record of achieving and/or exceeding sales targets
  • Excellent communication, negotiation and presentation skills
  • Proactive, curious, and willing to learn in a fast-paced brand environment
  • Detail-oriented with good time management and project coordination skills

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