Head of Customer Service

Key Responsibilities Team & Customer Service ManagementSupervise, plan, and assign tasks to the Customer Service team.Ensure professional and timely responses to customer inquiries via online platforms.Handle escalated cases or complex issues requiring team lead decision-making. Sales & Marketing SupportCollaborate with the marketing and sales teams to...

Key ResponsibilitiesCustomer SupportAct as the primary point of contact for customers regarding airfreight and oceanfreight inquiries and shipments.Address customer questions and issues promptly, ensuring high levels of satisfaction.Shipment CoordinationManage the logistics of airfreight shipments, including booking, tracking, and documentation.Collaborate...

Position OverviewThe Customer Support Officer is responsible for delivering exceptional customer service and support for bTaskee's platform users in Thailand. This role ensures timely resolution of customer inquiries, maintains high satisfaction levels, and provides crucial feedback to improve service delivery across all home service categories. Key...

Position OverviewThe Customer Support Officer is responsible for delivering exceptional customer service and support for bTaskee's platform users in Thailand. This role ensures timely resolution of customer inquiries, maintains high satisfaction levels, and provides crucial feedback to improve service delivery across all home service categories. Key...

About the School – St Andrews SathornOverview:St. Andrews International School, Sathorn, is a vibrant, inclusive community committed to fostering academic excellence and holistic development. We are seeking an experienced and passionate Deputy Head of School to join our leadership team, focusing on Whole school. This role is pivotal in shaping the...

Customer Service Representative (Chinese speaking)(พิจารณาเฉพาะผู้สมัครที่มีทักษะภาษาจีนและประสบการณ์ในงานCSขนส่งระหว่างประเทศ) Job Scope :Able to communicate in Chinese in listening, speaking, reading, writing,...

Job Description:Advisory and introduction Supply Chain Financing products to the customer for keeping in good relationship with both current and new customersEvaluate the customers' needs and determine the right products and servicesCross sell trade finance products and services to corporate and SMEs customersExecute strategy and plan for increasing sales...

Responsibilities:• Be the client's key contact point for all trade services of HSBC• Identify and address customer needs from both existing and new customers• Have strong sense of service mind and ability to handle difficult issues• Be able to coach/support Client Service team and Trade Services for all trade services of HSBC.• Conduct the...

Job Description:Evaluate the customers' needs and determine the right products and servicesCross sell trade finance products and services to corporate and SMEs customersExecute strategy and plan for increasing sales productivity by cooperative with RM, IT, operations, branchesPrepare summary reports of close deal to manager and ensure all customers required...

Key Responsibilities1. Design and elevate service standardsOversee post-sales service operations to ensure maximum efficiencyImprove CRM tools and SOPs to streamline team workflow and deliver a seamless customer experience2. Build customer relationships and long-term value through communityEstablish trust with customers to strengthen long-term community...