Sales Development Representative

Want to revolutionize the future of education and do meaningful work that transforms future generations' lives?

Crimson Education is a global EdTech company founded in 2013 with the idea that through personalised education and technology, we can transform students into the world leaders of tomorrow. We're the world's leading college admissions consultancy, with over 1,330 Ivy League offers and 2,140 to the US Top 15. With a passionate team of 800+ that's rapidly expanding across 30 markets, our unique tech platform connects expert-led guidance and proven data-driven strategies from 3,000 tutors and mentors with students worldwide. We help ambitious students unlock their dream career pathways, and Crimson students are 7x more likely to get into the Ivy League. What sets us apart is our unmatched scale and expertise. We have the largest team of Former Admissions Officers and College Counselors globally. Every student is matched with a carefully-chosen team of admissions experts who laser focus on different parts of their college application — from essays to extracurriculars — ensuring every detail is expertly executed. Valued at over $1B NZD and backed by over $147M NZD in funding from top-tier global investors, including Tiger Global and Ice House Ventures, we are just getting started. We were recently featured on the front page of the Wall Street Journal. Read the article here.

To support our students, we have built / purpose for the role
This is a full-time position that can be worked remotely or in one of our many offices around the globe.

What are the main responsibilities for this role?
Role
The purpose of this role is to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across Crimson Grad School Admissions (GSA) programs, by:

• Managing, contacting, and qualifying inbound warm/hot leads to Crimson GSA Providing resources to leads to inform them of opportunities with Crimson Working as part of a high performing team to provide the best experience to potential Crimson students
• Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently, accurately entered and managed within Crimson's Client Relations Management (CRM) system Salesforce
• Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce Track Crimson events and plan accordingly to reach out to the event leads
• Schedule meetings for the leads to meet with Crimson's Academic Advisors and running local events to increase brand awareness for Crimson Establish, develop and maintain positive and professional customer interactions and relationships for Crimson
• Continuously improving sales techniques, processes and enhancing industry knowledge
• Engaging in outreach activities such as presenting at school talks, careers expos, and Crimson seminars when required
• Attending industry events as required
• Collating fortnightly sales reports in an accurate and concise manner for management

What skills and experience are required?

• Fluent English (spoken & written)
• Customer-facing experience (Customer Service or Customer Success)
• Exceptional communication (clear writing, active listening, stakeholder management)
• Strong organization & execution (prioritization, follow-through, attention to detail)
• Professionalism with time/stress management, confidence, empathy, and a positive, learning mindset
• Systems savvy: comfortable working across multiple platforms and CRMs (e.g., Salesforce)
• University admissions exposure (US & UK priority) - not required but a plus
• Experience in education or professional services (e.g., marketing agency, financial services, consulting, hospitality)
• Track record of going the extra mile for clients or students

Why work for Crimson?

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
• $1000 individual training budget per year, we love to 'Level Up' (it's one of our core values)
• Psychologist on staff
• Insightful fireside chats and workshops to help support our high-performing and ambitious team
• Radical Candor is a feedback approach we live by
• We're a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely

If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, then we'd love to hear from you

Please keep an eye on your spam/junk email folder for correspondence from Team Tailor.