Head of Operations

2 weeks ago

Pathum Wan, Bangkok, Thailand Gentlewoman Co., Ltd. Full time

Job Description


• Commercial Strategy & Performance Management:

  • Develop and implement commercial strategies to drive sales and profitability within the store network.

  • Oversee the commercial performance of individual stores, including monitoring sales data and identifying areas for improvement.

  • Identify opportunities to expand or shift course in response to market changes.


• International Market Strategy & Operations:

  • Lead and implement strategies to achieve growth targets across all international markets.

  • Manage staffing, inventory, scheduling, and compliance to ensure smooth day-to-day operations.

  • Optimize store layout, merchandise assortments, and pricing for international markets with international suppliers and vendors.


• Inventory & Quality Control:

  • Manage inventory and stock control while ensuring excellent customer service standards.

  • Perform quality control and monitor production KPIs.


• Strategic Planning & Optimization:

  • Develop long-term plans and initiatives to achieve company goals.

  • Assess departmental budgets and financial data to optimize expenses and maximize profits.

  • Identify and resolve potential inefficiencies to enhance operational performance and revenue.

  • Ensure all operations align with cost-effective and strategic objectives.


• Operational Management & Improvement:

  • Conduct routine store visits to improve operational management systems, processes, and best practices.

  • Implement necessary changes to optimize store operations and productivity.


• Team Development & Collaboration:

  • Recruit, train, and supervise staff.

  • Provide coaching and support to Area, Store, and Warehouse managers.

  • Contribute to both store front and back-office operations to achieve company objectives.

Qualification


• Education:

  • Bachelor's Degree with at least 8-10 years of experience working in retail operations management field required.


• Experience:

  • Experience budgeting and forecasting.

  • Familiarity with business and financial principles.

  • Experience in fashion retail is a plus.


• Personal Attributes:

  • Excellent communication skills.

  • Ability to juggle multiple priorities and work in a challenging environment.

  • Willingness to work in office and conduct hands-on management tasks at stores regularly.

  • Ability to motivate and develop a high-performing team.

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