Customer Service Manager

1 week ago

Bangkok, Bangkok, Thailand Krungthai Panich Insurance Public Company Limited Full time ฿1,200,000 - ฿2,400,000 per year

About the role

We are seeking an experienced and talented Customer Service Manager to oversee our quality assurance and customer service support functions at Krungthai Panich Insurance Public Company Limited. In this full-time role based in Bangkok, you will play a pivotal part in ensuring our customers receive exceptional service and support.

What you'll be doing

  1. Manage the quality assurance team to monitor and evaluate customer service performance
  2. Provide guidance and training to the customer service team to continually improve service levels
  3. Analyze customer feedback and identify areas for improvement in our service offering
  4. Collaborate with other departments to resolve complex customer issues and queries
  5. Develop and implement strategies to enhance the customer experience
  6. Monitor and report on key performance metrics to drive continuous improvement
  7. Lead, coach and motivate the customer service team to deliver outstanding results

What we're looking for

  1. Extensive experience in a customer service management role, preferably within the insurance industry
  2. Proven track record of leading and developing high-performing customer service teams
  3. Strong analytical and problem-solving skills to identify and address service delivery issues
  4. Excellent communication and interpersonal skills to liaise with customers and stakeholders
  5. Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs
  6. Proficiency in Thai and English, both written and verbal

What we offer

At Krungthai Panich Insurance, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including:

  1. Comprehensive health insurance coverage
  2. Generous leave entitlements and flexible work arrangements
  3. Opportunities for professional development and career advancement
  4. A collaborative and inclusive company culture

About us

Krungthai Panich Insurance is a leading provider of insurance solutions in Thailand. With a strong focus on customer service and innovation, we have established a reputation for delivering high-quality products and services to our clients. As a dynamic and growing organization, we are committed to empowering our employees to reach their full potential.

If you are passionate about delivering exceptional customer service and want to be part of an exciting and innovative team, we encourage you to apply for this role. Please click the "Apply Now" button to submit your application.

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