Application Support Engineer

1 week ago

Bangkok, Bangkok, Thailand Sunline Technology (Singapore) Pte. Ltd. Full time

Job Responsibilities

  1. Provide 24-hour response to operational failures of the bank's core banking system, covering business anomalies in application systems (e.g., deposit, loan, report, and document systems) and infrastructure anomalies (e.g., cloud services, databases, and networks);

  2. Conduct real-time monitoring of system issues and respond promptly; escalate issues to the subsequent handling process in a timely manner, and assist in extracting logs and data required for issue analysis;

  3. Upon receiving the bank's MA support request, initiate the response process within 15 minutes, and quickly complete preliminary localization through troubleshooting of abnormal phenomena, log analysis, and data verification;

  4. Cooperate efficiently with the bank to resolve Serv1 or Serv2-level system issues;

  5. Prepare detailed incident reports, and accurately communicate the results of root cause analysis to the bank and support teams;

  6. Organize the MA processes of the core system, iteratively update the MA support manual, and ensure the implementation of standardized MA practices.

Job Requirements

  1. A bachelor's degree or above, majoring in computer science, software engineering, or related fields.

  2. Have in-depth familiarity with the application architecture of the bank's core systems, master relevant knowledge of cloud environment operation and maintenance, and possess professional knowledge of IT Service Management (ITSM) best practices.

  3. Have excellent written and verbal communication skills, and be able to convey complex information clearly and concisely. Thai or English communication skills are required (candidates who can speak Chinese will be given priority).

  4. Recognize and accept the 24-hour, 7-day shift system, and be able to adapt to night shifts and holiday duty (each shift includes 30-minute shift-handover time).

  5. Have strong coordination and organizational abilities, and be able to manage multiple tasks efficiently and prioritize them clearly.

  6. Be familiar with the Spring Boot framework and have Java coding and development capabilities.

  7. Be familiar with the access operations of mainstream databases (MySQL, PostgreSQL), and have the ability to optimize SQL, tune performance, and optimize batch tasks.

  8. Be proficient in mainstream development tools such as Eclipse and IntelliJ IDEA, be skilled in using version management tools such as Git and SVN, and log management and analysis tools such as Kibana.

  9. Be able to work stably in Thailand for a long time, have good self-learning ability, and be able to quickly adapt to business and technological updates.

Monthly Salary Range :

Senior and Junior

THB 50,000 - THB 200,000

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