Logistics Service Coordinator

6 days ago

Phra Khanong, Bangkok, Thailand BDP Asia-Pacific Ltd. Full time

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Responsibilities :

  1. Coordinate with overseas stations and internal departments to ensure smooth operations
  2. Monitor / follow up shipment until departed from the origin to arrive destination.
  3. Keep customer updated the status of their shipment
  4. Attend to all customer inquiries and respond in a timely manner with accurate information.
  5. Handle customer complaints, incidents and irregularities.
  6. Co-ordinate with customers for import, custom clearance when it's necessary
  7. Coordinate the customs clearance of import shipments with customs broker
  8. Co-ordinate with sub-contractors to arrange all other local services including domestic

trucking, packing, warehouse, etc.

Qualifications :


• Minimum of Diploma or Degree.


• Experience of Min 3 years in the relevant field


• Knowledge and experience of shipping and freight forwarding operations/ practices.


• Positive attitude, team player, punctual, honest and dedicated


• Good interpersonal, relationship building, motivating and training skills.


• Good English communication skills written and spoken)


• Pleasant personality able to get along with people at different levels and different parties


• Problem solving abilities and open-minded thinking


• Flexible and able to put in extra hours of work if required


• Demonstrate ability of stay organized, focus and systematic when under pressure.


• Ability to adapt quickly to changing policies and procedures


• Knowledge of Customer service handling

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