Air Freight Operation

7 days ago

Phra Khanong, Bangkok, Thailand Crane Worldwide Logistics (Thailand) Co., Ltd. Full time

General Description:

Receives and responds to client inquiries and requests.

ESSENTIAL JOB FUNCTIONS:

  • Responds to orders, general client inquiries, invoice questions and client complaints.
  • Resolves issues with orders, delivery dates or service.
  • Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
  • Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements:

Job may require extended sitting or standing, use of standard office equipment.

Other skills/abilities:

  • Client Service skills
  • Quality Focus
  • Problem Solving
  • Freight Forwarding Knowledge
  • Documentation Skills
  • Listening Skills
  • Resolving Conflict
  • Ability to Multi-task

EDUCATION REQUIREMENTS:

  • High School Diploma and higher
  • at least 4 years experience in Airfreight operationservice.

CERTIFICATIONS AND LICENCES:

High School Diploma and higher

  • DG or other related to airfreight forwarder

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