Specialist, Salesforce Administrator

3 days ago

Bangkok, Bangkok, Thailand Ford Sales and Service (Thailand) Co., Ltd. Full time
  • Coordinate with business stakeholders to identify business requirements and translate them into scalable solutions.
  • Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies.
  • Manage various salesforce projects, including gathering information, planning, and executing projects.
  • Formulate and maintain salesforce solution documentation. (e.g. Functional specifications)
  • Work with the design team to ensure that the most significant business operations are addressed.
  • Collaborate with development teams for any required customizations or integrations.
  • Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
  • Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
  • Maintain a functional grasp of the business requirements and project solutions.
  • Be the 2nd tier support the 1st tier admin in consult the solution and provide guidance for end user and, troubleshooting, and maintenance for the connected Salesforce platform.
  • Develop and maintain main reports and dashboards to support business intelligence and decision-making.
  • Excellent knowledge of and shown proven expertise with Sales Cloud, Experience Cloud, Marketing cloud and Automotive Cloud would be an advantage.
  • Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
  • Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
  • Collaborate with cross-functional teams to build sustainable applications.
  • An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
  • Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
  • Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
  • Excellent knowledge of project management methodology such as Scrum, Agile, and technology such as Jira and Confluence.
  • Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)

QUALIFICATIONS

  • Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline is required.
  • 2-4 years of work experience in Salesforce solution or Salesforce Admin

  • Minimum Salesforce certified:

  • Salesforce Administrator (Mandatory)

  • Sales Cloud Consultant (Mandatory)
  • Marketing Cloud Consultant (advantage)
  • Service Cloud Consultant (optional)
  • Automotive Cloud (advantage)
  • Bring deep knowledge/skills in technology/non-technology aspects of the platform.
  • Demonstrated platform proficiency.
  • Extensive experience in designing solutions for key and/or complex multi-cloud projects.
  • Accustomed to interaction and involvement with/of the client in each phase of the project
  • Strong team excellent problem-solving and client-facing skills; ability to quickly process complex information and evolving entrepreneurial skills.

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