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Fund Services Operations Team Lead

2 weeks ago

Bangkok, Bangkok, Thailand SS&C Technologies Full time

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Role Purpose:

This varied and high paced role involves a combination of leading people and responsibility for the team's processing of Distributions, Management Fee Rebates, Adviser Service Fees, Commissions, transaction / periodic / tax statements, QTFN and AIIR lodgements. Delivering all the above requirements to the agreed timelines and of the highest quality.

Key responsibilities

  • Delivery of all client requirements within SLA requirements.  Immediate escalation of any quality or timeliness issues to Head of Specialist.
  • Team leadership, positive role model; meeting with the team members 1-1 on a regular basis
  • Timely completion of performance appraisals and performance management
  • Documenting User Guides
  • Maintaining documentation such as procedures and checklists
  • Ensuring that all Distributions, Management Fee Rebates, Adviser Service Fees, Commissions, transaction/periodic/tax statements, QTFN and AIIR lodgements are done within agreed timeframes
  • Provide high quality internal and external service
  • Meet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholders
  • Work with other teams within operations team to deliver optimum outcomes
  • Ensure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc.
  • Own BCP process for the team, including regular (quarterly) training sessions for the team.

  • Key performance indicators

    Performance against target for:

  • Adherence to business processes
  • Level of staff engagement/morale and delivery against agreed standards within the team
  • Quality and accuracy of processing
  • Meeting of all client deadlines
  • Process and service delivery improvement initiatives.
  • Adherence to client business rules and compliance policies

Key working relationships

  • Dealing team
  • Specialist team
  • Registry Management team
  • Payments and Rec's team.
  • Client service team
  • Engineering team

Skills and competencies

  • Excellent written and verbal communication
  • Quality service orientation/continuous improvement
  • High level of accuracy and attention to detail
  • Spread sheet and analytical skills.
  • Customer service focus and a passion for service delivery
  • Excellent Problem-Solving Skills and demonstrated initiative.
  • Ability to build strong relationships with internal stakeholders.
  • Ability to work well under pressure, maintaining professionalism.
  • A 'can do' approach and an ability to operate effectively within a dynamic and high performing environment.
  • Demonstrated drive and commitment towards attaining the highest possible standards.
  • Tenacity and resilience
  • Ability to work effectively and consultatively within a diverse team environment.

Knowledge and experience

  • 5+ years Financial Services experience
  • 3+ years Unit Registry experience
  • 1+ years team leadership, demonstrated people leadership experience
  • Knowledge of the financial services industry particularly funds management, custody, and platforms
  • Proficiency in English, both written and verbal, is required to effectively communicate with team members and stakeholders.
  • Particularly good knowledge of Microsoft Office suite

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.