Agent Manager

Employment Arrangements:

• Full-time contract (1 August July 2027 followed by 1-year contract extensions annually by mutual agreement)
• Working hours: 7:30-16:30 / 5 working days per a week
• 12 Annual Leave days per an Academic Year
• Requires some evening and weekend commitments

Report to: Admissions Manager

Position Summary

The Agent Manager is responsible for both the strategy and execution of building and developing the agent network with targeted countries, China, Japan, Korea and Vietnam in order to grow enrolments at school.

The Agent Manager will report to the Admissions Manager and work closely with the rest of the Senior Marketing and Communications Manager. This position will require the establishment and maintenance of strong working relationships with the administration, parents, community members, students, faculty, and staff, as well as agents and other external organizations related to the school.

Academic & Professional Qualifications

• Excellent written and oral communication skills in English and Chinese
• Minimum 5 years of experience in a sales, marketing, customer service or related school role
• Bachelor's Degree or higher in Business, Marketing, Communications, PR, or related field
• Proven track record of sales achievement
• Experience working in a dynamic and growing organization
• Previous experience in an international school, student recruitment company or in educational setting is preferred

Skills, Experience, & Attributes Sought

• Exceptional communication, public relations, and interpersonal skills
• Experience of high level networking to build creative and mutually beneficial relationships that positively impact on strategic and business development
• Extensive CRM experience
• Exceptional customer service and sales skills
• Strong technical and analytical skills
• Superior organizational skills and high attention to detail
• Maintain hygiene, well-groomed, and a professional appearance at all times.
• Ability to set goals and meet deadlines
• Ability to work both independently and multi-task as part of a cohesive team

Agents Network

• Develop the international recruitment strategy and plans together with the Admissions Manager and the Senior Marketing and Communications Manager focusing on targeted countries including but not limited to, Korea, China, Japan and Vietnam.
• Execute the international recruitment plan for the recruitment of international students both through agents and directly with parents overseas.
• Accurately maintain and update the pipeline and confirmed agent network via Hubspot.
• Develop and execute an Asia Roadshow twice a year to targeted countries working with our marketing department and agent network to advertise.
• Representing school overseas, including exhibition/fair attendance, visits to partner agencies and our Asia Roadshow.
• Continue to develop and extend the agent network across Asia in targeted countries and beyond.
• Manage the regular communication and training of the agent network including agent visits to school, monthly newsletters and up to date training on school USPs and other business units such as camps, housing, golf.
• Conduct school tours for prospective families with a priority to agent families.
• Support the application management of children from our agent network via Hubspot and Open Apply.
• Monitor and evaluate yearly the performance of agents ensuring contracts are adhered to.
• Work with our marketing department to ensure presentations, marketing materials and merchandise meet the needs of overseas events and the agent network.
• Providing high-quality market intelligence, expert knowledge and data to inform the development of country strategies and to identify new business opportunities.
• Managing recruitment activities within the agreed budget and deadlines.

Others

• Support and attend all major school events and functions
• Keep up-to-date with all aspects of day-to-day school logistics in order to respond to inquiries from prospective parents, e.g. the curriculum, after school activities, buses and uniform, etc.
• Provide an impeccable customer experience from first point of contact to end of journey
• Support and help oversee the development of the school's Chinese social media channels such as WeChat
• Perform additional duties and responsibilities as assigned by the Senior Admissions Manager and/or Marketing & Admissions Alignment Director
• Please note that the post holder may be required to work outside of normal school-working hours for school events, meetings or completing time sensitive operations

KISRP International School is committed to creating a safe and supportive environment in which our students can feel secure in all of their experiences within the school community. All members of the community should at all times show respect and understanding for an individual's rights, safety, and welfare, and understand that all play a role in the safeguarding of our students, conducting themselves in a way that follows the law and reflects the ethos and values of the school.

KISRP uses the comprehensive international standards developed by the International Taskforce for Child Protection as this provides a framework for the implementation of safeguarding policies and procedures. Our school's child safeguarding policy and supporting policies and procedures are written in support of the United Nations Convention on the Rights of the Child and aim to follow procedures stated by the Thai Ministry of Education, Thai Employment Law, and the Thai Child Protection Policy.