Customer service

1 week ago

Huai Khwang, Bangkok, Thailand META WORLD TECHNOLOGY CO.,LTD. Full time

Working hour: 9.00 AM – 6.00 PM (Willing to work on rotating shifts including weekends and public holidays in the future, 3 shifts working and 5 working days a week)

Responsibilities:

  • Respond to user inquiries promptly and professionally through online channels, and manage customer service tickets to ensure timely resolution of user issues.
  • Collect user feedback and report system bugs or malfunctions, ensuring relevant information is accurately communicated to appropriate teams.
  • Provide well-informed recommendations for feature enhancements to the product and operations teams, based on user needs and recurring issues.
  • Identify and escalate system or service-related issues to the responsible departments, while supporting efforts to ensure timely resolution.
  • Maintain and organize daily user data reports and other information relevant to customer service operations.
  • Monitor and report unusual or suspicious user behavior on the platform to uphold security and regulatory compliance.

Qualifications:

  • Bachelor's degree in any field.
  • Fresh grads or have at least 1 year of experience working in customer service field.
  • Computer literacy: Proficient in Microsoft Word, Excel, and all Windows operating systems.
  • Flexible working hours with 5 working days a week (Willing to work on rotating shifts including weekends and public holidays)
  • Language Skills: Proficiency in Thai, English or Chinese(preferred)
  • Work Ethic: Must be hardworking, detail-oriented, service mind and dedicated.
  • Team players with a collaborative mindset.

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