Retail Operations Manager

2 weeks ago

Khlong Toei, Bangkok, Thailand Minor Hotel Group Limited (Minor Lifestyle) Full time

Job Purpose:

Operations Manager will deliver service excellence and ensure operational excellence by directing related activities to meet current and future plan of the Brand. This position will plan, develop & monitor the store activities and initiatives of the Company with the objective to improve store & inventory standard, in-store merchandizing, customer service and sales.

Main Responsibilities:

Business Orientation

  • Work with the Brand Manager to create the brand business plan and ensure the successful carried through by focusing on Operational Excellence.
  • Develop operating plan, training budget, new store business forecast, capital expenditure and operation performance that in accordance with the brand business plan.

Customer & Marketing

  • Leverage & obtain customer feedback to improve customer interaction or resolves customer complaints in a proper and swift manner.
  • Ensure delivery of 100% customer satisfaction throughout the year.

Sales & Store Management

  • Set sales target for each individual area and ensure the objectives are met.
  • Track & Evaluate sales trends internally & externally to close the sales gaps on both strategic and operational level.
  • Work closely with marketing & product team to drive sales and optimize product lifecycle by being aware of fashion trends and target customers to be reached (including promotional campaign).
  • Liaise with the VM/SD team to ensure VM in-store standard & in-store inventory that align with any marketing campaign and seasonal period as appropriate.

People Management

  • In coordination with HR team to develop manpower plan needed to support the achievement of the business.
  • Lead the operations team to develop and update all related personnel policies/procedures as well as operational manual.
  • Develop Area Managers / Location Managers for the achievement of the Company standard and individual development plan.

Job Specifications:

Qualifications

  • Adapt through changes with a true understanding while having a strong growth mindset.
  • Endorse and practice Customer-focused and Result-oriented approaches.
  • Establish internal and external collaboration which elevates team performance towards business goals.
  • Strong leadership, Interpersonal & people Skills.
  • Proficient command of English in both verbal and written.
  • Computer literate, advanced usage of Microsoft office is required.

Education

  • Bachelor's degree or higher in Business Administration, Marketing, or any related fields.

Experience

  • Minimum 8 years of managerial operations in Retail Operations- managing stores and people.
  • Experience in all aspects of planning and implementing sales strategy.
  • Proven experience in customer relationship management.
  • Experience in managing and directing a sales team.

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