Regional Manager – Southeast Asia Chapters

What We Do

Family Business eXponential (FBX) is a global, not-for-profit organization led by families, for families. Dedicated to empowering family-owned enterprises, FBX provides a unique platform where family business members can connect, learn together, share insights, and access expert resources that foster sustainable, mindful growth. Through our exclusive learning events, FBX helps family businesses navigate the challenges of generational transitions, leadership development, and long-term success. Our goal is to preserve family legacies while driving innovation and making a lasting impact in an ever-evolving business landscape.

The Role

POSITION PURPOSE

The Regional Manager provides a consistent, professional experience to the chapters, regions, and chapter managers through the effective and consistent delivery of information, content and follow-up. This includes support for managing programs and processes, driving regional communications, regional data, and meeting logistics support. The Regional Manager manages workflows to provide effective levels of support across the portfolios in support of the chapters, regions, and chapter managers. The Regional Manager is the primary point of contact for chapter managers.

PRIMARY RESPONSIBILITIES

• Train and onboard new and existing chapter managers on FBX processes and systems.
• Manage communications, aligning with other portfolio managers, to chapter managers related to FBX programs, processes, and priorities.
• Support renewals, dues payments, and resignation processes in collaboration with chapter managers and Membership.
• Collaborate in the content development and execution of chapter manager workshops.
• Collaborate with people leader to develop and implement plans for successful systems and processes to achieve organizational goals.
• In conjunction with people leader, oversee Regional and Development Funds, including reimbursements for member champions and vendors. Assist with management of budget.
• In collaboration with the Chapters & Regions Business Operations team, provide regular reports to support the effective management of the region and its metrics (Officer identification, Renewals, Chapter Health data, etc.).
• Maintain regional team sites on the corporate network as well as region sites and pages on My FBX (GlueUp). Manage region's Teams library of folders and files.
• Organize, communicate, and manage regional board meetings and coordinate all meeting materials in collaboration with other portfolio managers.
• Produce and/or manage the production of regional executive committee meetings and regional board meetings, including logistics, communications, contract negotiations, onsite management and pre/post-meeting communications.
• Manage effective communications with regional officers and regional teams.
• Manage and respond to day-to-day requests from chapters, chapter managers, regional officers and regional portfolio managers.
• Special projects like newspapers, e-newsletters, branding, strategic alliances, regional CA meetings and any other region-specific initiatives.

SKILLS

• Ability to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for FBX initiatives.
• Excellent interpersonal skills, including strong diplomacy skills with the ability to build meaningful relationships with all levels of associates, members and vendors.
• Adaptable, insightful, empathetic, and reliable. Great sense of humor and humility.
• Able to maintain discretion and integrity of confidential information.
• Resourceful and able to work independently with initiative and good judgement.
• Effective time management, organization and prioritization skills with the ability to focus on varied projects simultaneously.
• Possesses a distinct global mindset, sensitive to local and international customs and protocols.
• Able to identify problems, research alternatives, provide solutions and/or resolve issues in a timely manner. Anticipates member needs and delivers with clarity.
• Analytical thinker with ability to influence and guide processes with appropriate approach and execution. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools.
• Excellent verbal and written communication skills, including proof reading, with a meticulous attention to detail. Adjusts communication style appropriately to the audience.
• Professional presence, appearance, and stature to interact easily with FBX members, C-level executives, and high-profile Family Business and corporate leaders.

EXPERIENCE/BACKGROUND

• 5+ years of experience working in a global environment interfacing with senior level executives.
• Proven customer service experience in high-touch environment where responsible for identifying and implementing alternative solutions and resolving issues in a timely manner.
• Experience in supporting, stewarding, and executing multiple stakeholder goals and deliverables.
• Membership or association experience preferred, an understanding of governance structures.
• Experience in professional services and/or event planning environments with multiple stakeholder groups/committees and consensus management, preferred.

EDUCATION/TRAINING/CERTIFICATION

• Bachelor's degree or equivalent experience required.
• Proficient in Google Workspace (Google Apps), Microsoft 365 and database management systems, preferably CRM.

PHYSICAL REQUIREMENTS

• Ability to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.
• Ability to work for extended hours at a computer screen.
• Willingness and ability to travel, domestically and internationally, without restrictions, approximately 15-25% per year.