Client Support

The Dawn Wellness Centre and Rehab in Chiang Mai is seeking a compassionate and collaborative individual to join our multidisciplinary team in delivering person-centred support through informal, meaningful conversations. In this role, you will work closely with clients to understand their needs, empower them to make informed choices, and support their journey toward recovery. Strong communication skills and a team-focused approach are essential, as you will be working in close partnership with both the Clinical, Medical and Holistic Teams to ensure high-quality, client-focused care.

Skills & Abilities:

• Ability to organize your own work routines effectively, demonstrating initiative, with close supervision
• Numeracy and literacy skills required for documentation within client records
• Organizational and time management skills to enable workload prioritization and adaptation to ensure competing demands on time and resources can be met
• Personal skills that will assist in the building of rapport with clients such as patience, empathy, sense of humour, non-judgmental and a flexible approach
• Ability to adapt communication methods to manage the variable needs of clients with mental health issues who may be distressed, depressed or anxious
• Sound judgment and good observation skills
• Work cooperatively as part of a multidisciplinary team and able to communicate effectively at all levels, verbally and in writing
• Ability to use a variety of IT/digital applications
• Ability to drive with Thai driving license

Personal Qualities:

• Punctual and reliable to ensure professional service
• Strong work ethics, integrity, and customer service focus
• Creative and flexible and able to work well with others in a team
• Willingness to express an independent point of view in a respectful manner
• Positive "can do, will do" attitude
• Ability to act professionally at all times
• Patience and the ability to remain calm in stressful situations
• Initiative to act without prompting, to anticipate and seek to resolve problems
• Be comfortable taking on additional responsibility as required by management including your own area of accountability within the service

**Main Accountabilities & Approximate Time Splits %

1. Performing operational activities (70%)**

1.1 Ensure the highest quality of care and service is delivered to clients in accordance with their treatment plan by:

Responding to clients' issues and concerns, irregular situations, and other service needs where appropriate

Forming professional relationships with clients and communicate with them in a way that respects their views, autonomy, and culture

Maintaining accurate records within a secure environment that protects client confidentiality

Maintaining personal hygiene and dress standard

1.2 Observe and monitor clients' progress, symptoms and behavioural changes and report significant observations to the senior team members

1.3  Assist the intake process for new clients including airport/hotel pickup, site orientation, explaining programme and community rules, client's rights, and obligations

1.4  Accompany clients on offsite activities in the evenings and weekends i.e. offsite meetings, excursion, and shopping trip

1.5  Assist discharge process to ensure that all clients' valuables are returned, and relevant paperwork signed off including the submission of client satisfaction survey and online aftercare registration 2. Administration and reporting (30%)

2.1 Prepare client schedules, welcome pack, and intake documents for new clients

2.2 Coordinate room status updates with the Housekeeping department during pre-arrival, arrival, and discharge

2.3 Collaborate with the kitchen team for food restriction/allergies or special request as per approval from the Head of Facilities/Operations

2.4 Collaborate with the Fitness and Wellness team and Massage team for client schedule adjustment when needed

2.5 Collaborate with Finance department for client personal expense account including reviewing and monitoring client's remaining balance throughout their treatment period

2.6 Collaborate with the Maintenance team for maintenance and repair on a timely manner

2.7 Monitor and arrange visa extension service for International clients in good time

2.8 Complete and submit documentation relating to excursion and other offsite activities in accordance with policy and procedures

2.9 Daily log Support Notes and read all relevant information in the Clients Database

2.10 Ensure client information in all the related Google spreadsheets is complete and updated on a timely manner