Sale Manager

7 days ago


Chiang Mai, Chiang Mai, Thailand IHG Hotels & Resorts Full time

Key Responsibilities
Sales & Business Development

  • Identify, develop, and manage new and existing accounts to achieve hotel revenue goals.
  • Proactively pursue new business opportunities within assigned segments (Corporate, MICE, Leisure, Government, or OTA).
  • Develop strong relationships with key clients, travel agents, event organizers, and corporate decision-makers.
  • Prepare and deliver compelling sales presentations, proposals, and contracts in line with brand and pricing standards.
  • Conduct regular account reviews to ensure business potential is maximized.
  • Represent the hotel at local and international trade shows, networking events, and client functions as required.

Account Management & Reporting

  • Maintain accurate and updated client information in IHG sales systems (e.g., Delphi or Opera S&C).
  • Track and report key performance metrics, pipeline activity, and conversion ratios.
  • Collaborate with the Revenue Management team to optimize yield and ensure the best business mix.
  • Ensure all sales activities are aligned with hotel's strategic goals and IHG commercial priorities.

Collaboration & Coordination

  • Work closely with the Sales & Marketing team, Events team, and Revenue department to convert leads into confirmed bookings.
  • Coordinate with Operations teams to ensure seamless event execution and client satisfaction.
  • Support marketing campaigns and promotional initiatives designed to increase market visibility and drive revenue.
  • Maintain close communication with IHG Sales Offices and sister properties for cross-selling opportunities.

Customer Relationship & Service Excellence

  • Ensure professional and timely responses to client inquiries and requests.
  • Conduct site inspections and hotel presentations with a high level of product knowledge and hospitality.
  • Monitor post-event feedback and follow-up to ensure client satisfaction and retention.
  • Represent the InterContinental brand with sophistication and integrity in all business dealings.

Key Competencies

  • Result-Oriented: Driven by achieving and exceeding sales targets.
  • Relationship Builder: Able to develop long-term client partnerships.
  • Professional Communication: Excellent presentation, negotiation, and written skills.
  • Market Awareness: Strong understanding of Chiang Mai's market trends, competitor landscape, and business opportunities.
  • Team Collaboration: Works effectively across departments and functions.
  • Brand Ambassador: Embodies the elegance, confidence, and authenticity of InterContinental Hotels & Resorts.

Qualifications & Experience

  • Bachelor's Degree in Business, Marketing, or Hospitality Management.
  • Minimum 3–5 years of experience in hotel sales within the luxury or upscale segment.
  • Strong local market knowledge and client network in Chiang Mai and Northern Thailand preferred.
  • Excellent English and Thai communication skills (written and verbal).
  • Proficiency in Microsoft Office and hotel sales systems (Delphi, Opera S&C, etc.).
  • Dynamic, proactive, and passionate about delivering outstanding results.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.


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