Client Success

6 days ago


Watthana, Bangkok, Thailand Reservepay Technology Co., Ltd. Full time

Basic Information

Position: Client Success (L1 Support)

Location: BTS Phrom Phong (Hybrid)

Working Hour: 5 Days a week, (Shift)

What will you do:

  • Provide first-contact support to merchants and customers via chat, email, phone, and messaging channels.
  • Assist with onboarding processes including document checks, clarification requests, and KYC/KYB follow-ups.
  • Troubleshoot common payment issues including failed, pending, duplicate, and refunded transactions.
  • Monitor service SLAs and ensure prompt, professional, and clear communication at every touchpoint.
  • Perform technical triage for basic API errors, integration issues, and webhook inquiries before escalating to L2.
  • Escalate complex issues such as system bugs, settlement discrepancies, or high-risk cases to L2, Ops, Risk, or Compliance teams as appropriate.

What we expect you to have:

  • Bachelor's Degree at any filed (New graduates are welcome)
  • 0-2 years of experience in Customer Service, Call Center operations, or technical support, ideally within the financial services or technology sectors.
  • Excellent in Communication skills both speaking and writing in Thai
  • Willingness to work flexible hours or shifts, if required by the operation


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