Lead, Strategic Operations

Extensive experience in an analytical or operational role with focus on strategy, enablement, OTA partnerships, or business analytics (e.g., Business Analyst, Data Analyst, Strategic Project Manager, Program Manager)..

Bachelor's in a quantitative field (Business, Finance, Statistics, Data Science, Engineering, Hospitality Management).

A self-starter with high energy and execution mindset who can run strategic projects at scale independently.

Detail-oriented and critical thinker who loves data deep dives, first principles thinking about activation strategies, and managing multiple campaign projects to deliver strong results.

Accustomed to delivering high-stake insights and presentation to C-suites.

Bonus: Direct experience in hospitality, OTA partnerships, or hotel distribution technology.

Technical skills.

SQL: Advanced SQL skills for extracting, manipulating, and interpreting setup and activation data (Snowflake or Databricks experience preferred).

Data Visualization: Strong proficiency in creating activation and enablement dashboards using Tableau, Looker, or Power BI with ability to design views that track KPIs and campaign performance.

Excel/Google Sheets: Advanced skills in activation analysis, campaign planning, and data manipulation using functions (lookups, pivots, formatting, transformation, visualization).

Analytical Thinking: Strong ability to analyze enablement gaps, identify activation opportunities, and develop data-driven campaign strategies.

Drive Activation & Enablement Strategy: Leverage our extensive data to audit hotels' Channels Plus setup, identify enablement gaps and channel blocks, analyze hotels with low or zero bookings, and implement corrective actions that improve attachment rates and channel activation levels across our portfolio..

Analytics & Campaign Lead: Act as the crucial link between Strategy, Product, Customer Success, and Onboarding teams, using creative data interpretation to design and run activation campaigns that onboard hotels onto new OTA channels, drive adoption of promotional features, and unlock long-tail bookings..

Analytics Strategy & Reporting Oversight: Partner with business, product, and operations teams to define reporting requirements and prioritize the development of analytics artefacts that track activation KPIs such as hotel attachment rates, channel activation levels, feature adoption, and enablement campaign performance. Guide analysts in designing and maintaining dashboards using tools like Tableau, HighTouch, and Heap, ensuring insights effectively serve leadership and operational teams' decision-making needs..

Data Advocacy & Education: Champion data-driven enablement decisions across the organization. Create guides and enablement resources that educate hotels on best practices for Channels Plus setup, collaborate with Customer Success to improve hotel readiness at the point of attach, and provide insights on activation trends to inform partner strategy..

Documentation & Knowledge Sharing: Own and meticulously document your enablement playbooks, activation campaigns, and dashboards using tools like Confluence and Google Drive to ensure knowledge sharing and enable the team to scale impact..

Our Perks & Benefits .

Equity packages for you to be a part of the SiteMinder journey.

Hybrid working model (in-office & from home).

Mental health and well-being initiatives.

Generous parental (including secondary) leave policy.

Paid birthday, study and volunteering leave every year.

Sponsored social clubs, team events, and celebrations.

Employee Resource Groups (ERG) to help you connect and get involved.

Investment in your personal growth offering training for your advancement.

Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

Job skills required: Finance, Statistics, SQL

Job skills preferred: Excel, Tableau, Power BI