Senior Specialist IT

2 weeks ago

Bang Bo, Samut Prakan, Thailand Infineon Technologies Manufacturing (Thailand) Ltd. Full time ฿300,000 - ฿600,000 per year

Your Role

Key responsibilities in your new role

  • Provide Day to Day technical and administrative support (remote/on-site support) for End Users on IT Computing issues including resolving incident tickets and change request in a timely manner,
  • Manage and maintain daily operations of IT Workplace Services, ranging from installations, configurations and setting up of new computing environment based on defined standard requirements and specifications.
  • Provide 2nd tier response, analysis and resolution planning for dated issues and seek appropriate solution for issues
  • Assist in Office and Production network accessibility and troubleshooting.
  • Perform and monitor asset management of IT workplace related assets on regular basis.
  • Initiate and follow-up on critical vendor technical support requirements.
  • Document system processes and procedures.
  • Liaise with Application groups on various projects and other system support requirements.
  • Support regional and global team on IT workplace service roll-out and projects.

Your Profile

Qualifications and skills to help you succeed

  • A Bachelor's Degree in Computer Science or Engineering / Information Technology with 2-3 years of relevant professional experience.
  • Sound knowledge and experience in client operating system e.g. Windows 11
  • Good hands-on experience with printers, projectors and other IT peripherals.
  • Knowledge in Remote Desktop Services and trouble-ticketing support will be an added advantage.
  • Good analytical and problem solving skills.
  • Good communication skills – both written and verbal in Thai & English.

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