Operational Specialist

Job Description: Operations Specialist (Middle - Senior)

Department:
 Operations

Reports To:
 Operations Manager / Director (as assigned)

Location:
 Thailand (With flexibility for international business travel)

Salary range: Up to $2500 (total package)

Job Summary

The Operations Specialist supports the Operations Manager in executing daily activities across Human Resources, Compensation & Benefits, Accounting, and Internal Audit. This role is responsible for coordination, administration, reporting, and follow-up to ensure seamless operations, policy compliance, and effective inter-departmental communication.

Key Responsibilities1. General Operations & Administrative Coordination

• Support daily operational activities to ensure process efficiency.
• Coordinate tasks between OPS functions (HR, C&B, Accounting, Internal Audit) and other departments.
• Maintain organized records, files, and internal documentation.
• Track KPIs, action items, and deadlines; proactively follow up on assigned tasks.

• Prepare operational reports, summaries, and documentation as requested.

• HR & Compensation & Benefits (C&B) Support

• Recruitment & Talent:
   Assist with interview scheduling and candidate communication.

• Lifecycle Management:
   Support onboarding/offboarding processes (documentation, system access, checklists).
• Data Management:
   Maintain and update employee records, contracts, and HR databases.
• Payroll & Benefits:
   Prepare data and documentation to support payroll coordination and benefits administration.

• Compliance:
   Assist in implementing HR policies and internal guidelines; handle basic employee inquiries and escalate when necessary.

• Accounting & Financial Operations Support

• Documentation:
   Assist with accounts payable/receivable documentation and expense tracking.

• Data Collection:
   Collect, review, and organize invoices, receipts, and financial supporting documents.
• Reporting:
   Support monthly closing activities by preparing schedules and reports.

• Liaison:
   Coordinate with internal teams and external accountants; support budget tracking and cost control monitoring.

• Internal Audit & Compliance Support

• Audit Prep:
   Assist in internal audit preparation, including document collection and process reviews.

• Monitoring:
   Help monitor compliance with internal policies, procedures, and regulations.
• Remediation:
   Track audit findings, corrective actions, and follow-up status.

• External Support:
   Support external audits and regulatory inspections as required.

• Reporting & Communication

• Prepare regular operational status reports for the Operations Manager and Director.

• Ensure timely and accurate communication between OPS and relevant stakeholders.

• Participate in meetings, record minutes, and follow up on action items.

• Other Duties

• Perform additional tasks and administrative duties as assigned by the Operations Head or Director.

Qualifications & Skills

• Education:
   Bachelor's degree in Business Administration, Human Resources, Accounting, Finance, or a related field.
• Experience:
   3–7 years of experience in operations, HR, accounting support, or administrative roles (Middle - Senior level).
• Technical Skills:
   * Proficient in MS Office (Excel, Word, PowerPoint).
• Familiarity with HR or accounting systems is a plus.
• Basic understanding of HR, accounting, and operational processes.
• Competencies:
• Strong organizational and multi-tasking skills with high attention to detail.
• Professional handling of confidential information.
• Ability to work independently.
• Good communication skills in English (written and verbal).

Performance Expectations

• Timely and accurate completion of all assigned tasks.
• Effective coordination and communication with internal and external stakeholders.
• Strict compliance with company policies, procedures, and deadlines.
• Proactive support provided to the Operations Manager and the broader OPS team.

Working Arrangement

• Company premises, client/partner premises (as required), or remote work during business hours as agreed.