Payment Operations Specialist

5 days ago

Bangkok, Bangkok, Thailand Lightnet Group Full time

Job Title: Payment Operations Specialist

Location:
Bangkok, Thailand

Team:
Payment Operations

Role Overview

The Payment Operations Specialist supports day-to-day payment processing, reconciliations, partner onboarding, UAT testing, and operational reporting across both traditional and digital payment rails. This role is hands-on and execution-focused, ensuring accuracy, operational readiness, and smooth coordination with cross-functional teams.

Key Responsibilities

  • Process and monitor inbound/outbound transactions, settlements, and operational tasks.
  • Perform daily reconciliations, investigate exceptions, and prepare operational reports.
  • Support onboarding of new partners, including document collection, operational checks, and internal coordination.
  • Participate in UAT and system testing, log issues, retest fixes, and ensure operational readiness before go-live.
  • Maintain SOPs, workflows, and operational documentation.
  • Build and maintain dashboards and operational reports for monitoring KPIs and highlighting risks.
  • Support automation initiatives to reduce manual tasks and improve efficiency.
  • Coordinate with Product, Tech, Compliance, Finance, and external partners to resolve issues and improve processes.
  • Assist with audit requests, internal reviews, and compliance-related documentation.

Qualifications & Skills

  • Bachelor's degree in Business, Finance, IT, Economics, or related field.
  • 2–5 years of experience in payment operations, reconciliation, settlement operations, or related fields.
  • Ability to work with operational systems, APIs, and basic troubleshooting.
  • Experience with UAT, production support, or system testing is an advantage.
  • Strong analytical and problem-solving skills; high attention to detail.
  • Ability to build reports/dashboards (Sheets, BI tools, SQL is a plus).
  • Understanding of AML/KYC concepts, transaction monitoring, or financial compliance is beneficial.
  • Strong communication skills in Thai and English.
  • Comfortable working in a fast-paced, cross-functional environment.

Tools / Technology (Preferred)

SQL, BI dashboards (Looker/Looker Studio), Google Sheets (advanced), Jira, Confluence, basic API knowledge, reconciliation tools.

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